Bike Builder

· Build bikes with care & to the highest standard:

• Locate boxed bike & inspect for faults prior to assembly.


• Assemble & set up bikes correctly, ensuring the correct torque setting, within the set time frame.


• Apply frame protectors, EBS stickers, bells & reflectors.


• Have knowledge of & comply with British standards.


• Complete new bike checklist.


• Ensure bike pack / manual is supplied correctly. Store keys and charger with number coded to bike.


• Carry out basic repairs such as punctures & conduct the 6 week free of charge (FOC) & safety checks.


• Fit accessories such as locks or lights as required.


• Correctly prepare bikes for internal transfer and home delivery.


· Offer great customer service & demonstrate exceptional technical knowledge:

• Carry out pre delivery inspections (PDI).


• Have an understanding of Interim and Full services so you can inform customers accurately.


• Answer calls & resolve customer enquiries.


• Book in services as required.


• Deal with technical queries from customers & colleagues alike. Offer advice on accessories & suggest alternatives where appropriate.
  
  A good level of technical bike building knowledge & an understanding of how to gain further information as required.


• An interest in cycling & an enthusiasm about the products we sell.


• Fantastic organisation skills with the ability to prioritise important & time dependant tasks.


• Acute safety awareness of the use of machinery & tools.


• Able to problem solve.


• Patient & helpful towards customers & colleagues who will always have lots of questions.


• Support with the replenishment of shop floor stock through the number of bike builds you produce.


• Dispose of all packaging responsibly, recycling where possible.
  
  Competitive salary


• Generous staff purchase scheme


• 28 days annual leave including bank holidays per year, plus non contractual days off for your birthday and Christmas shut down.


• Employee healthcare scheme and employee assistance programme


Hours: 37.5 hours per week across Monday - Friday or part-time across 3 days (flexible).