BBC PPM Co-ordinator 6 Month FTC

6 month Fixed Term Contract . As a service desk co-ordinator on the BBC service desk, you'll be the single point of contact between us and our customers.

Collaborating with different teams across the business, you'll become an expert on our customers and the services we deliver.

It'll be up to you keep clients updated, handle their issues and provide valuable guidance in every situation, ensuring their requests and queries are dealt with professionally, efficiently and successfully.

Problem solving and communication are essential to thrive in this role, as are initiative and decisiveness. We're not looking for any specific qualifications, just somebody with the right skills and can-do attitude to succeed.

And, if you have experience in a similar role, that will help you hit the ground running.

Skills and behaviours :

• Proficient in using all standard Microsoft Office packages (Word, Excel, Email etc.)


• Excellent telephone manner, being polite and courteous at all times


• A team player who is able to confidently interact with others, but who is also able to work independently


• Logical thinker with good organisation and administration skills


• Accuracy and attention to detail


• A genuine passion for delivering exceptional customer service


• Work well under pressure


• PPM Assigning and scheduling


• Clearing email inboxes


• Regular calls with the Operations teams for job assignments
  
  PO's when requested


• Identifying and Raising Remedial Work orders in CAFM


• Chasing Support as needed


Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.

We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee.

Salary Finance also offers competitive loans.

When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year.

You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform.

And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us.

We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.