Bank Concierge

The role of Bank Concierge will include:

• Providing Support to encourage ourcustomers who have faced homelessness to maximise their own potential and independence


• Developing good relationships with customers, helping them develop life skills


• Handling occasional emergency/challenging situations


• Going above and beyond to ensure an excellent service is provided to our customers


• Occasionally organising and running social activities


• Some health and safety responsibilities e.g. fire safety checks


• Ensuring the security of the service is maintained


• Writing and updating customer notes


• Lone working at night for night shifts, primarily based at Ballingdon Street with occasional checks at Crofton IHM service if required, Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.

We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.


• Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse


• Previous experience working under challenging circumstances


• Good communication skills



• Ability to use IT systems confidently


Are you ready to be your best?

Sanctuary Supported Living is delighted to be recruiting for a Concierge at Ballingdon Street, Sudbury .

At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible.

We're a national organisation, but we're not-for-profit and we think locally by putting our customers at the heart of what we do. We're committed to being our best and helping customers to be their best, as we support them on their pathways for independence.

No matter your job - delivering support directly or working in our offices to support our frontline teams - your work makes a difference every day.

And working with us isn't just another job. It's rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people's lives. Plus, we'll support you in reaching your aspirations and career goals, through comprehensive training and benefits.

Ballingdon Street Young People Services and Crofton House IHM Service, 97 Ballingdon Street, Sudbury , CO10 2BP

£11.61 per hour, Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we'll reward you:

• Health and well-being plans


• A variety of online discounts and rewards from major retailers


• A wide range of learning and development opportunities