Bank Bookings Administrator

Spire Cambridge Lea Hospital are recruiting for a Bookings Administrator to join their established team on a bank contract. A Bank Contract is essentially a 0-hour contract where you are able to take on shifts you can work to cover sickness/annual leave or the need for additional staff. The successful candidate will work in the Inpatient Bookings office of the hospital and carry out duties and tasks to ensure a smooth and efficient patient journey for all patients. This is a great opportunity for someone who comes with previous administrative experience and dealing with customers.,

• Receive all inpatient bookings from consultants and/or their secretaries and register them onto HMS / SAP


• Process pre-assessment bookings in line with current processes, working closely with nurses and anaesthetists to ensure a complete and comprehensive assessment is carried out for each patient.


• Enter and process inpatient/daycase bookings into SAP and ensure correspondence of admission information is received


• Liaise with NHS Trusts to assist local and national contract requirements to address waiting lists.


• Monitor dates of appointments according to requirements of the contract


• Maintain Excel spreadsheets in order to document the pathway of patients transferred from other healthcare providers. Coordinate transfer of this information for providers when they request this information.


• To set up theatre sessions working in close liaison with consultants and theatres


• Confirm details of admission and send appointment letters


• Liaise with insurance companies for pre-authorisation and pre-verify


• Check the accuracy of all inpatient booking forms against the theatre list


• Inform all relevant departments of special requests on booking forms


• Communicate theatre sessions cancellations to all relevant departments


• Create and maintain a database for monitoring and trend analysis of late bookings


• Create and maintain a database for monitoring and trend analysis of theatre sessions cancellations


• Co-ordinate and liaise with relevant departments the management of inpatient booking with <7 days to surgery


• Regularly communicate with all Consultant secretarial services to ensure thorough/complete use of allocated operating sessions


• Adhere to the hospital Health and Safety policy and any other relevant policies


• Carry out any other duties that may reasonably fall within the general nature and level of responsibility
  
  Previous customer service experience.


• Administration, contact centre or database management experience.


• Ability to manage own workload including planning, organising, prioritising and problem solving


• Experience of dealing with difficult customers/patients.


• Excellent interpersonal and communication skills.


• Ability to build and maintain effective working relationships, both internally and externally


• Evidence of delivering and exceeding customer expectations, with the ability to handle difficult situations


• Confident telephone manner being able to communicate with a wide range of customers.


• The ability to work effectively as part of a team


• High degree of accuracy, methodical. logical using a common sense approach to changing workloads


• Innovative and proactive with an ability to work to tight deadlines


• Ability to act with tact and discretion and appreciate the confidentiality implications when dealing with personal information


• Fully IT literate and a highly competent user of MS Office.
  
  Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.


For us, it's more than just treating patients; it's about looking after people.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications
You must create an Indeed account before continuing to the company website to apply

Bank Bookings Administrator | Administration, Customer Service | Bank Contract, 0-37.5 hrs | Flexible Working Hours | £11.45 p/hour + Unsocial Enhanced Pay | Impington, Cambridge | Free Parking | Excellent Benefits,
• Bank colleagues are paid weekly


• We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave


• Save an average of £50 per month with our free onsite car park


• Access to Spire Healthcare pension


• Free uniform


• Free DBS


• Full induction, including mandatory training updates


• Opportunities for further training and progression into permanent posts


• Knowledge, support and guidance through your recruitment journey from Spire's specialist Resourcing Team.


We commit to our employees well-being through work life balance, on-going development, support and reward.