Band 5 Clinical Pathway Manager

Offering support and guidance to team members and where necessary make recommendations to professional services e.g. OH; counselling services etc To order and maintain agreed levels of stationery/non-stock items in the department and authorise orders where appropriate working within allocated budget limits. Report and coordinate any maintenance work needed within the department. Provide reasonable cross-cover for other administration managers and staff members within the team to ensure a consistent and effective service is maintained at all times. Process confidential patient-sensitive documentation to and from patients, other healthcare professionals and external agencies. Set expectations regarding levels of World Class Care customer services and ensure all staff understand these and maintain them. Deal with concerns/complaints as appropriate, immediately escalating where necessary to the appropriate manager for prompt action. With the support of the relevant manager, be responsible for
conducting any investigation with regards to performance and conduct issues in line with Trust guidelines. Review probationary periods in line with the policy. Ensure the team is compliant with mandatory and statutory training (MaST) in line with Trust requirements for administrative staff, and appropriately trained and competent in standard operating procedures relating to their role including all relevant electronic systems. Ensure bank/agency staff time sheets are submitted and actioned in a timely way if required and manage the use of bank/agency staff in a cost effective way.