Band 3 Admin & Clerical | Central London Community Healthcare NHS Trust

The post holder will be responsible for administration including managing diaries and workflow, managing the monthly invoice process for the Strategic Partnership, developing and maintaining electronic and paper systems and processes to ensure the effective and timely functioning of the entire team and their demanding business areas. The post holder will take responsibility for organising meetings/events, taking meeting minutes and managing correspondence as appropriate., The post holder's responsibilities are to support clinical services to manage the daily demand of referrals and to effectively prioritise incoming referrals into urgent and non-urgent.
The post holder is responsible for processing and registering new referrals, booking clinics, updating waiting lists and communicating appointment related information to patients, carers and health professionals. They aim to make effective use of resources, reduce duplication and ensure that referrals are effectively and safely managed through the system. They also ensure, OPERATIONAL

• Process new referrals in accordance with local Standard Operating Protocols (SOPs)


• Book clinics and appointments and manage cancellations or amendments in a timely manner


• Maintain health records as required and according to local SOPs


• Utilise relevant electronic patient record systems to enter and retrieve patient data ensuring all details are accurately recorded in a timely manner


• Provide accurate confirmation of appointments to patients


• Maintain the integrity of patient data on electronic patient records, including the creation and update of records


• Work closely with relevant departments to ensure that notes are prepared and available and that necessary clinical information has been obtained in time for clinics, where appropriate


• Type clinic letters including audio typing if appropriate, reports, correspondence and other documents
  
  Central London Community Healthcare (CLCH) is one of the largest community healthcare organisations in London and Hertfordshire, providing our services to diverse communities/boroughs in 11 London Boroughs - Barnet, Brent, Ealing, Hammersmith & Fulham, Harrow, Hounslow, Kensington and Chelsea, Merton, Richmond, Wandsworth, Westminster - and Hertfordshire.


Just as we care about our patients' wellbeing, we care about yours!

We can offer you:

• A comprehensive induction into the community service followed by a local induction to introduce you to the role


• Single occupancy accommodation in Central London - (we can help you find accommodation in London, support you with your deposit)


• Support with gaining your driving license T&C's apply


• Car lease scheme T&C's apply


• Flexible working options


• Annual travel card loan


• Training, support and development in your career


To have a full look at our benefits and what it's like working for us please go here:https://www.clch.nhs.uk/job/pay-and-benefits

At CLCH we appreciate and are proud of the diversity in the communities we serve and the workforce we employ. Applications are open and welcome to anyone, regardless of your age, sexual orientation, ethnicity, religion, and disability. We are proud to say that we follow the workforce race equality standard and 28% of our senior staff (8A and above) are from a BAME background. CLCH also has active BAME and LGBTQI networks.

Earn more per hour - bank rates are higher than agency and include holiday pay. We also cover your expenses and provide free uniforms

See the best shifts first - bank staff get priority over all agency workers

Book the shifts you want on your phone - build your own rota on our bank booking system

Get 24x7 support from our friendly Staff Bank team - a local team dedicated to helping you

Access NHS benefits - such as NHS pension contributions and discounts

Access Trust benefits - get support with your career development and mental health

Become part of an integrated team - feel more valued and supported in your work