Band 2 Admissions Receptionist

Provide a high quality reception and administrative service for the Receptionist department and to ensure appointments are made in line with Trust policies, guidelines and departmental protocols, additional duties will include: Prioritise and manage workload without direct supervision. Add patients to waiting list via CIP. Make Welfare calls to patients as a reminder of their procedure and advise them accordingly. Book Pre-assessment appointments for patients. Booking patients follow up onto the computer system. Update all demographics details. Complete outcomes of clinics and accurate recording of 18 weeks pathway Deal with telephone and face to face enquiries from all staff groups, patients, relatives, carers, providing information, directing and prioritising queries as appropriate, in a professional and pleasant manner. Communicate verbally in a sensitive and caring manner at all times. Plan and organise workload to ensure service delivery is maintained and met to specialist delivery