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B&Q Preston Brook Customer Service Home Delivery Technician

Wincanton PLC

B&Q Preston Brook Customer Service Home Delivery Technician

Salary Not Specified

Wincanton PLC, Whitehouse, Halton

  • Full time
  • Permanent
  • Onsite working

Posted 3 weeks ago, 23 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: e3226eadfd1446e88eb5a35ce30fe226

Full Job Description

  • To deal with customer queries in a polite and effective manner, not leaving the customer until they are satisfied

  • Ensure the customer promptly receives their deliveries in excellent condition every time.

  • Engage and build a rapport with customers, ensuring a consistent positive message, dealing with queries in a polite and effective manner by phone and face to face at the point of delivery

  • Ensure that customers are kept informed of their estimated time of delivery and where issues occur the customer is kept informed at all times

  • Accurate and efficient completion of the delivery of stock to customer's room of choice in a safe and efficient manner.

  • Ensure all pre delivery checks are undertaken ensuring all required stock is on the vehicle for each customers' delivery

  • Ensure correct and accurate completion of documentation in line with customer, legislative and company policies and procedures

  • Responsible for the Health and Safety of themselves and others, completion of dynamic risk assessments, adhering to safe working practices and the Health & Safety at Work Act

  • Assist in the loading of vehicles as and when required

  • Ensure the customer is happy with their delivery before leaving the customer's premises

  • Check all returns and collections are made and are correct

    Excellent communication skills both face to face and on the phone

  • Problem Solver - Working to resolve customer problems at the point of delivery

  • Ability to build rapport with customers

  • Takes pride in delivering exceptional customer service

  • Be flexible in relation to shifts and duties with excellent timekeeping

  • Be smartly presented at all times and have excellent customer service skills and be detail focused

  • Be able to provide a time critical delivery service in line with targets agreed with customer and Wincanton

  • Must be willing to upskill to a driver in the future.

  • Must hold an existing Driving Licence.

  • DBS check will be undertaken


    • Due to the nature of the work, heavy lifting is required. This includes repetitively handling bulky, heavy weighted items as part of a two-person team on a daily basis - i.e washing machines, kitchen units, kitchen worktops. It is therefore essential that the successful applicant is able to carry out this nature of work.