Associate Director of Patient Safety, Complaints and Learning

Are you ready to lead and inspire at the forefront of patient safetyand care? Kent and Medway Integrated Care Board (ICB) is lookingfor a visionary leader to spearhead our Patient Safety, Complaints,and Learning teams. As a pivotal figure in our organization, you willdrive significant improvements in healthcare services for over 1.9million residents, leveraging a budget of approximately £3.5 billion.Role Overview:

As the Associate Director, you will champion the development and implementation of a safer and more responsive healthcare system.This role not only requires a sophisticated understanding of patientsafety frameworks but also an impassioned approach to leadingchange and fostering a culture of safety and learning across thehealthcare spectrum., Key Responsibilities:Develop strategic initiatives to enhance patient safety and integratecomprehensive learning systems across our services.Provide expert guidance and oversight to the Patient Safety andComplaints teams, ensuring alignment with national safetystandards and effective complaint resolution.Engage with a variety of stakeholders, including the Chief NursingOfficer and Chief Medical Officer, to facilitate collaborative andmatrixed working relationships.Lead the adoption of the NHS Patient Safety Incident ResponseFramework (PSIRF) and the Learn from Patient Safety Events Service(LFPSE), ensuring these frameworks significantly impact ourstrategic objectives.

Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement which will not mean sacrificing time for personal interests or family commitments. We aim to support you to work flexibly in a way that will suit you and us.

We work with staff to agree objectives through regular supervision, annual appraisal, and access to training opportunities.