Assistant Director of Operations, Integrated Care

We are looking for an Assistant Director of Operations, Integrated Care to join our Operations Senior Leadership Team reporting to the Executive Director of Operations. You will have responsibility for what is currently our Clinical Support Desk (providing remote clinical assessment for patients via the 999 system) and our NHS 111 Wales services (providing remote clinical assessment for patients via the 111 system). According to our Integrated Medium-Term Plan, we are about to converge these services and others into a single Remote Integrated Clinical Service and so we need an individual who can:
- Lead and progress change, bringing our people and stakeholders with us
- Fully realise the potential for patients by delivering safe, effective, and efficient services
- Enhance our integration with other health and social care partners across Wales
- Develop and empower our teams to provide the best possible care for our patients, You will possess a proven track record in senior operational management and leadership within complex and challenging environments. Your communication, influence, and negotiation skills are exceptional. You are deeply committed to enhancing quality and the patient experience. Your passion lies in developing and supporting staff, fostering a positive and inclusive workplace culture.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
For pre-interview discussion you can ask to speak with the hiring manager via Emma Shand, EA to Executive Director of Operations at [email protected].

Are you looking for a challenging and rewarding role in an innovative organisation? Do you have the skills and experience to operationally lead and transform our remote clinical services? If so, we want to hear from you!

#RemarkablePeople
Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we're needed.
The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from BME communities and disability groups.
Careers within the Welsh Ambulance Services NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding.
All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English
Applicants are advised to apply early as we reserve the right to close a vacancy prior to the closing date if a high number of applications have been received.

Applicants are advised to apply early as we reserve the right to close a vacancy prior to the closing date if a high number of applications have been received. If you are successful and short listed for interview you will be contacted by email using the address with which you registered. Therefore, please ensure you check your email account regularly
All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English
Gwahoddir ymgeiswyr i wneud cais yn Gymraeg, ni fydd unrhyw gais a gyflwynir drwy gyfrwng y Gymraeg yn cael ei drin yn llai ffafriol na cheisiadau a wneir yn y Saesneg'
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Please be advised that there is a temporary top up for Bands 1,2 and 3 to reflect the incorporation of the top up to the living wage of £12 per hour - £23,465 per annum. This temporary top up will be in place until the annual pay uplift for 2024/25 is confirmed