Assist Centre Customer Sales Advisor

+ Engaging with Customers and building confidence to deliver outstanding customer outcomes on every call
+ Identifying customer needs to ensure the correct products are promoted to them whilst resolving all queries
+ Pushing for better by using resources, tools and systems available to offer the best customer outcome
+ Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service
+ Taking care of a variety of customers including distressed/angry customers.
We're looking for someone to become:
+ A motivator- you'll be motivated to meet goals and remain determined to achieve
+ A socialiser: you'll adapt your behaviour to develop effective relationships and be energised by social interaction
+ A self-starter: you'll be proactive taking pride and ownership in your work
+ A composed operator: you'll cope well in pressurised situations, maintaining resilience whilst managing setbacks effectively
Here's what we offer you:
+ The opportunity to join and learn within a team that's as driven as they are supportive, If you fit the behavioural profile to thrive within the role and environment, you will then be invited to attend a final stage interview which lasts approximately 60mins. You'll meet with our friendly interviewers for a competency-based interview that contains a role play.
Onboarding
Once we've made you an offer and completed your pre-employment checks, you'll receive your contract.
Training and going live on the phones!
Training will be conducted by our expert Academy team, onsite for a period of up to 4 weeks until you feel confident on the phones. Full support will be provided by your Line Manager, even when you move to Hybrid working.

+ 23 days annual leave, with the ability to buy holiday
+ Free breakdown membership
+ Employee discount scheme that gives you access to great discounts on healthcare, shopping, holidays and more
+ Discounts on AA products including car and home insurance
+ Access to employee inclusivity awareness networks
+ Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
+ Worksave pension scheme with up to 7% employer contribution
Plus, so much more!