Apprenticeship in International Freight Forwarding

To undertake the duties assigned to them during their training programme and to attain the required levels of competence in each of the departmentsTo acquire a standard that allows them to train others in the roles

To attain a level 3 qualification within the 2 year training period

Performance Indicators

(What criteria will be used to assess performance / how can performance expectations be exceeded)

Achievements of objectives set for each placement
Attainment of the required level of competence after each placement and the ability to undertake the role on their own
Good attendance both at work and for off the job training
Good reports from supervisors after each placement
Attainment of good progress in training
Achievement of level 3 qualification IFF at the end of the apprenticeship
Knowledge/Skills/Experience (What qualifications or experience is needed to do the job, how long would it take for a new person to learn how to do it effectively)

Excellent communication skills - with the ability to communicate verbally and in writing
Ability to talk in a way the customer understands
Influence and impact people across all levels in the Organisation
Ability to listen to others and understand the situation from their perspective
Excellent problem solving and analysis skillsDemonstrate a thorough understanding of the logistics sector
Attention to detail and high levels of accuracy
Skilled in adapting their style and language to suit the customer, department or level that they are dealing with
A highly customer service orientation with an understanding of what good looks like and a passion for delivering quality
Highly adaptable
Ability to deal with customer problems efficiently and professionally
Ability to take responsibility to resolve issues
Ability to build close professional relationships with customers without getting personally involved
Ability to work on own initiative and adapt working day around the issues that need to be resolved
Ability to balance the reactive aspects of the role with the proactive elements required to develop revenue and build customer relationships
Excellent IT skills and data manipulation skills to provide quality reporting for customers
Excellent skills in Dachser IT systems
Experience:

Experience of working in the logistics sector or complementary business
Experience in working in a customer services environment
Hourly wage

Dachser is a global logistics business looking for talented individuals who want to develop knowledge and skills in a company that recognizes and rewards hard work and commitment, The Dachser apprenticeship programme is unique in respect of how you learn the industry you will have the benefit of working on a rotation through every department to ensure you have a full understanding of the logistics process and a guaranteed role with us at the end of you learning journey.

£16,500.00 with £750.00 increase every 6 months providing they meet the level of achievement within their studies.

Hours & Days of work:

Monday - Friday 8:30-5:30 - 40 hours

Holidays:

27 Days plus BH

Pension/Benefits:

Employee Recogniton Awards

EAP

My Staff Shop discount shopping platform

Future prospects