Apprentice Parts Advisor

DENNIS EAGLE LIMITED A Level 2 Apprentice Parts Advisor is required. You will become integral within the department by providing aftermarket support in the supply of OEM spare parts to an extensive customer base and internal departments. Duties include: receiving orders via telephone, email and any other medium made available - such as on-line portals.

Order Intake and processing

• Receiving orders via Telephone, Email and any other medium made available such as on-line portals.


• Booking parts out of stock and preparing delivery notes.


Order Picking / Dispatch

• Pick parts, package them securely, prepare address labels for couriers.


• Goods In / Out


• Receipt incoming spare parts into stock and locate them in parts dept


• Book in warranty returned spare parts and locate in the quarantine area.


• When necessary load and unload spare parts and equipment from delivery vehicles.


Customer Service

• Assist customers and internal staff with the identification of spare parts.


• Creating quotations for customers.


• Assist customers with queries related to departmental issues - such as late deliveries, incorrect parts etc.


• Update customers with ETA's.


What training will the apprentice take and what qualification will the apprentice get at the end?

• Supply Chain Warehouse Operative Level 2 Standard qualification


• End Point Assessment


• Work Based Training.