Apprentice ITC Clerk, Income, Treasury and Cashiers GUY'S AND ST THOMAS' NHS FOUNDATION TRUST

You will work across the Finance Department Teams including:

The Income & Systems Team

• Printing and posting documents & letters; ensuring necessary attachments are correctly posted


• Updating system notes in an accurate and timely way


• Ensuring customer records are accurate and complete e.g. obtaining contact details


• Checking / raising invoices & credit notes; seeking further information as required


• Undertake introduction to Excel training


• Manage returned post by through tracing activities


• Process write offs and write backs, ensuring appropriate approvals are held and notes support the activity


• Assist in the management of Debt Collection Agency accounts:


• Access Digital Debt Gateway and print remittances / refer to Cashiers


• Check for queries raised by the agents / refer to credit controllers / follow up for responses and update the agents.


• Update system notes as each stage


• Prepare spreadsheets of new cases for referral to the agents


• Close cases with the agents when appropriate


• Attend supplier management meetings / taking & producing minutes with support


• Project - set up reporting format and circulate to stakeholders with supporting analysis


Treasury & Cashiers Team:

• Proactively contact payers for remittance advices by 'phone and email


• Input & balance cash and credit card batches


• Assist with queries at the patient window / pay cash for expenses etc. and balance the till


• Proactively contact credit card payers whose transaction fails to offer support in making the payment


• Review refund requests made by postal application and obtain further information / seek approval to pay or reject as appropriate


• Project - set up reporting format and circulate to stakeholders with supporting analysis


Credit Control Team:

• Chase remittances from payers


• Manage instalment accounts


• Undertake vulnerable debtor training


• Update system notes


• Prepare write offs and write backs.


• Help to resolve disputes by liaising with stakeholders by phone / email and in person


• Chase payments via SBS as directed. To include phone / email and escalating as a complaint


• Proactively seek repayment from different classes of debtor as directed


• Deal with insures over shortfall payments - update records and policyholders as appropriate.


• Recommend accounts for write off / referral to debt collection agents


The training you will be getting


• Alongside the on site training you will receive as a new starter, you will undertake a Business Administrator Level 3 through Hawk Training


• The programme is delivered through virtual and face to face training and online learning delivered during working hours


• You will have 6 hours per week protected study time


• It will include functional skills exams if you don't have English & maths GCSE at Grade 4/C or above, work a more flexible shift pattern so that services can be offered in the evenings or at weekends. They also have a positive approach to corporate social responsibility and are keen to engage staff in an agenda that ranges from promoting environmental sustainability to the creation of local employment opportunities. We are part of King's Health Partners Academic Health Sciences Centre (AHSC), a pioneering collaboration between one of the world's leading research-led universities and three of London's most successful NHS Foundation Trusts. Our AHSC is one of only five in the UK and consists of King's College London and Guy's and St Thomas', King's College Hospital and South London and Maudsley NHS Foundation Trusts
  
  Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, GCSE or equivalent English (Grade 3) Essential

GCSE or equivalent Maths (Grade 4) Essential

Guy's and St Thomas's is one of the largest hospital trusts in the country, with around 13,200 staff; an annual turnover of more than £1.2 billion; and 1.2 million patient contacts a year. Their hospitals have a long and proud history, dating back almost 900 years, and have been at the forefront of medical progress and innovation since they were founded. They continue to build on these traditions and have a reputation for clinical, teaching and research excellence. GSTT provide a full range of hospital services for their local communities and community services for patients in Lambeth and Southwark. They also provide specialist services for patients from further afield, including cancer, cardiac, kidney, women's and orthopaedic services, and are home to the Evelina Children's Hospital. As an organisation they are committed to developing their services in ways that best suit the needs of patients. This means that some staff groups will increasingly be asked to

£11,648.00 to £20,820.80

• Health & wellbeing programme Support for career development Physical health support Cycle to work scheme Apprentice Oyster Card Student discounts

Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
Minimum Wage Rates

• Working week

Monday - Friday, 9.00am - 5.00pm, You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

• training


• qualifications, like an NVQ in a relevant field


• industry or sector experience