Apprentice IT Technician

Repair and Maintenance of Computer Systems including IT equipment. The apprentice's main responsibilities will include handling first line support calls from the Helpdesk system currently in use, along with providing IT support both remotely and on site at client's locations. Additional duties will include developing new hardware systems, installing software packages, creating and maintaining computer networks (server & client).

Identifying any problems that affect computer operating systems, desktop and server, as well as other peripheral devices such as printers, Interactive Whiteboards, etc...

Skills in IT systems to support then analyse, including strong problem-solving skills, sound technical knowledge and the ability to develop good, interpersonal relationships.

Continuation of college-based learning required with regular visits from an outside source to monitor progress working towards vocational qualifications.

This is a dynamic role and must develop to meet the needs of the business. As such the successful candidate must be flexible with the desire to learn and progress and will be given training in the following skills areas:

• Microsoft Windows 10/11


• Microsoft Windows Server - All Versions


• Microsoft Active Directory


• Microsoft Office (All versions)


• VMware & Hyper-V


• Networking LAN/WAN - TCP/IP


• Peripheral Maintenance


• Good knowledge and interest of general computing required.


Personal Qualities:

• Attention to detail


• Good communication skills


• Awareness of equality and diversity


• Flexible, enthusiastic, 'can-do' approach to everyday work Open to change and new ideas


• Willingness and desire to take responsibility and use own initiative


• Commitment to own personal professional development


• Good at problem solving.


• Good Work Ethic, Passion and right attitude to work
  
  CoRE Support Ltd is a Small/Medium Business Enterprise in Stoke-on-Trent, Staffordshire. We are professional, agile, innovative, and our goal is to provide IT Support to Schools & Small Businesses around the Staffordshire, Shropshire, Cheshire & Derbyshire area.


Our work environment includes:

• Modern office setting


• Growth opportunities


• Lively atmosphere


CoRE Support Ltd is a long established company, and our team has been working in schools and businesses since 1998. Over the years we've gained experience in every area of IT, from support and maintenance to web design and coding. These days we work from our fully staffed office in Stoke-on-Trent, where we can give you support as soon as you need it, by remote access or on-site visits. All our team are fully trained and DBS checked and hold Level 2 Safeguarding certifications.

Main Purpose of Job:

To provide IT Support to customers of CoRE Support Ltd, specifically Schools and Local Businesses, ensuring systems are maintained and supported to the highest standards. Work will be undertaken in accordance with Service Level Agreements and as required by the Technical Director.