Airport Ambassador - Security & Customer Services

In the Airport Ambassador or Security Ambassador role, you will be the face of London Stansted Airport as customers travel through the airport. You will be responsible for interacting with customers at the key touch points of their journey, providing world class customer service along the way.
As an Airport Ambassador you will be responsible for:

• Meeting and greeting customers at key points throughout their journey.


• Anticipating and responding to customer needs and to advise, support, direct and resolve issues.


• Providing empathy and assurance to customers.


• Supporting the implementation of contingencies as required.


• Queue/crowd control at various points across the airport, including Check-in, pre-security, Terminal Security, Immigration and Baggage Reclaim


• Queue management, tray stacking and general terminal security support.
  
  The successful applicant will have previous experience in a face to face customer service role, with a passion for providing first class service, have excellent personal presentation, have the ability to assess a situation and deal appropriately to improve or diffuse accordingly, possess excellent time keeping and work ethic, be able to work unsupervised and still provide the level of professionalism that is expected.


A second language would be advantageous; in order to communicate with a diverse range of customers.

At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such we welcome applications from candidates from all backgrounds.
We're also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups.
As a Disability Confident employer we are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process.
You can contact the team by emailing HR.Recruitment@MAGAirports.com
Our Colleague Resource Groups include: Women's Network, Embrace - Race & Ethnicity Group, Fly With Pride (LGBTQIA+), Mental Health, Parent & Carers, Disabilities including neurodiversity


• Permanent Contract


• 20 Hours per week (shift patterns fixed as Early or Late)


• Salary - £14.26 per hour, rising to £15.80 after a successful 3 month probation period (incl. 17.5% shift pay)


Why MAG?
Every year, London Stansted Airport connects over 28 million passengers with more than 190 destinations across the globe. Part of the largest UK owned airport operator group, MAG, London Stansted Airport supports over 11,600 jobs onsite and generates around £7.75bn each year for the region.
At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You'll also have access to some great benefits including:

• 6% company contribution pension


• 12 days holiday plus bank holidays (pro rated)


• Free parking


• Subsidised public transport


• Huge range of company discounts