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Aftersales Specialist

Car Planet

Aftersales Specialist

£40000

Car Planet, New Southgate, Barnet

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 13 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 0edb1dc445c64a55ad357cfea334a935

Full Job Description

Join our expanding Car Supermarket team as a meticulous and commercially-focused Aftersales Specialist. We stock over 400 pre-owned vehicles with ambitions to have an inventory of 1,000 cars by 2024. If you're detail-oriented, financially savvy, and skilled in customer relations, this position offers a competitive package and the opportunity for career progression.,

  • Handle and neutralise customer complaints across all channels, ensuring the best interests of the company are maintained.

  • Efficiently manage a high volume of inbound and outbound calls daily.

  • Professionally greet customers, ensuring a consistent and approachable presence.

  • Book vehicles for repairs, informing customers about repair durations, and always sourcing the most cost-effective solutions by obtaining multiple quotes.

  • Coordinate with our external Warranty Company partner and delegate repairs as necessary.

  • Negotiate and finalise costs for additional repairs and parts.

  • Process customer refunds when required.

  • Oversee all administrative tasks related to aftersales, including preparing courtesy car agreements and trade order repair estimates.

  • Adhere to FCA rules and regulations.

  • Provide daily reports to the Workshop Manager.

    Prior experience in car sales or customer service is beneficial.

  • Exceptional communication and interpersonal skills with a knack for defusing tense situations.

  • Demonstrable ability to multitask, stay organised, and meet strict deadlines.

  • Proficiency in Microsoft Office and Google Suite.

  • Valid driver's license.

  • A keen commercial acumen and a frugal mindset to ensure cost-effective solutions., Car Sales / Customer Service/ mechanical: 2 years (required)

    4.0 out of 5

    • Car Planet Barnet, Building 4, North London Business Park, Oakleigh Road South, London N11
    £35,000 - £40,000 a year - Full-time, Working Hours
  • Monday to Friday: 08:30 - 18:00


    • Compensation Package
  • Competitive salary of up to £30,000 per year.

  • Expected first year OTE of £40,000+.

  • Company events and additional perks.

  • 24/7 Employee Assistance and welfare program

  • Employee of the Month benefits


    • Job Type: Full-time

    Pay: £35,000.00-£40,000.00 per year

    Benefits:
  • Company events


    • Schedule:
  • Monday to Friday

  • Weekend availability


    • Supplemental pay types:
  • Bonus scheme

  • Commission pay

  • Performance bonus

  • Yearly bonus