Aftersales Advisor - Crayford Ford

Allen Motor Group are currently looking to employ an Aftersales Advisor to join our Ford dealership in Crayford. Using your fantastic customer experience skills, you will keep the customer informed and consultant on their vehicles serving, answering any questions or queries they may have. This is a full-time permanent position paying up to £32,000 with an OTE of £36,000, reporting to the Aftersales Manager., As an aftersales advisor you will be expected to be the face and voice of the whole customer experience from the minute a booking is made to when the customer returns to collect their vehicle. After relevant training and ongoing support, you will be expected to:

Provide exceptional customer service
Ensuring all recorded information is accurate and stored correctly
Achieving set performance targets by upselling products
Ensuring adherence to all GDPR guidelines
Booking vehicles into the workshop

No! Whilst we welcome applications from those with a background in an automotive aftersales/service advisor role, we understand that everyone started without experience at some point, so we relish applications from people looking to begin their automotive career with us. The key attributes and skills we look for in candidates are:

Excellent organisational and administrative skills
A full UK driving licence
Great attention to detail
A background in customer service
Experience using computer software systems

In addition to a highly attractive basic salary, commission and target related bonus we also offer a range of other benefits including:

30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service
Fantastic discounts on MOT's, services and parts
Life assurance benefit, at no cost to yourself
Discounted gym membership
Retailer discount portal with discounts from some of the UK's biggest retailers
£500 refer a friend scheme
Full training and support to develop and progress your career with Allen Motor Group

Do I need experience?