Aftersales Administrator

We are currently recruiting for a Aftersales Administrator to be based at the offices in Denbigh!

This is a fantastic opportunity for a highly organised individual to take on this essential supportive role within the Aftersales Department. This is a multi-faceted role involving the planning of our customer deliveries and service visits and dealing with customer queries.

The main objective of this role is:

• To deliver high levels of excellent aftersales service to all customers.


• To deal with and resolve customer queries and complaints from the beginning to reaching amicable resolution in a timely, proactive and efficient manner.


• To provide assistance, instruction, paperwork and administration support in relation to the delivery and service of customer products.


Other aspects of this busy role will involve:

• Ensuring all customer queries are responded to and dealt with in a timely manner. Keeping the customer abreast and updated of all progress each step of the way. Demonstrating the ability to work calmly and in an organised manner, especially during busy periods.


• To deal with customers in a professional, understanding and sensitive way. Demonstrating excellent listening skills and gentle telephone manner and able to assess and listen for any vulnerability concerning customers and demonstrating good ethics.


• To investigate customer complaints or queries and to take ownership / responsibility of all matters until successfully concluded, ensuring that customer records are kept up to date on the company's internal database.


• To respond to customer letters/correspondence and acknowledge accordingly.


• To liaise with our customers to arrange the delivery of their products or for a service engineer to visit them following a request they may have made.


• For the full Job Description, please contact the HR department
  
  A positive work ethic and excellent communication skills at all levels ~ the majority of this role will be phone based with our customers, so a good phone manner is essential;


• The ability to think on your feet and make decisions is essential for this role;


• A hard working team player that is reliable, trustworthy and has excellent IT skills;


• A proven track record in effectively handing customer queries, GCSE or equivalent (preferred), Customer service: 1 year (preferred)
  
  3.5 out of 5

Denbigh
£11.44 an hour - Permanent, Full-time, Pulled from the full job description

• Employee discount


• Free parking


• On-site parking, The working hours for this role are 09.00 - 17.00 Monday to Friday (4.30 on a Friday)


Salary - £11.44 per hour

Job Types: Full-time, Permanent

Pay: £11.44 per hour

Expected hours: 34.5 per week

Benefits:

• Employee discount


• Free parking


• On-site parking


Schedule:

• Monday to Friday