Adviser for the Probation Service

Citizens Advice Harlow, working together with our regional consortium, Citizens Advice Essex, has been awarded grant funding from the Ministry of Justice to provide support and advice to people on probation concerning their benefits entitlements, and to provide any debt advice they need to support them as they move forward. The service covers the Probation Service offices in Harlow and the Cambridgeshire Police and Crime Commissioner area. We have already made great progress in implementing the service, and you will have the support of a regional team to ensure its continued success.

We are seeking a skilled individual who has a background in providing independent advice, however, if candidates have experience in closely related fields and are able to undertake the necessary training to undertake this technically demanding role, we will consider you.

We are entirely flexible with where you work, this could be at our high-quality office space in Harlow or remotely. We would expect you to be visible and regularly meet Probation Service staff in the areas where we are delivering.

In this role, you will be responsible for ensuring that advice is delivered to consistently high standards.

You will have excellent communication and advocacy skills, as well as the ability to manage a caseload. You will complement this with strong IT skills and the ability to analyse and interpret information.