Advertising Platforms - Platform Operations Business Specialist

and external support for Search Ads customers. The Platform Operations team is seeking a Business Specialist to support business operations for existing and future service platforms. The Business Specialist collaborates with internal and external partners while advocating on behalf of the Ad Platforms business and its Search Ads customers., Provide internal and external client support for Ad Platforms systems and technical tools. Investigate and solve technical issues and lead support issues by providing data and analysis to Operations, Engineering and Product teams. Monitor, analyse, and report on support efforts to key internal partners. Elicit feedback cross-functionally from Engineering, Product, Marketing and Data teams on technical requirements for issue resolutions. Coordinate ongoing cross-functional partner support meetings and advocate on behalf of the Ad Platforms business and our Search Ads customers. Assist internal Apple teams with policy enforcement and management efforts and promote ongoing education for supported teams on internal tools and products. Develop support content and implement training for internal partners

• Confirmed experience in Advertising Operations or similar customer support role


• Fluency in Portuguese, Spanish & English is essential.


• Experience in a customer support organisation focused on customer satisfaction


• Fundamental knowledge of ad operations and ad delivery services


• An ability to create and revise email communications quickly and articulate the message to partners


• Ability to resolve challenges and prioritise workloads


• Ability to work independently and with a team in a dynamic fast-paced environment


• Well organised, with exceptional attention to detail


• Flexible to work with others in multiple time zones


• Ability to identify and implement required actions quickly in order to accomplish goals, eliminate roadblocks, and create focus


• Excellent communication skills (verbal, visual, and written) with the ability to interpret data and communicate clearly and concisely


• Excel in a dynamic environment and function effectively in the context of ambiguity


• Self-starter, inquisitive and a propensity to socialise ideas and drive innovation


• Experience reviewing technical requirements documentation


• Search/Performance advertising experience is a plus


• Developer relations experience is a plus
  
  At Apple, we believe in the power of technology to enrich people's lives. Everything we build is designed-first and foremost-with helping people in mind. We believe digital advertising is no different, and that its value should come from how it benefits customers, not what it extracts from them. Our Ad Platforms team applies that belief to create ads that add new value, by helping people discover content, supporting creators, and protecting and respecting everyone's privacy. We help developers and marketers drive discovery of their apps at the top of App Store search results with Apple Search Ads. We help advertisers promote their products alongside trusted content in the brand-safe environment of Apple News, while supporting publishers and journalists. All with the same commitment to privacy you expect from Apple. Because when advertising is done right, it benefits everyone! The Platform Operations team is positioned globally and is focused on providing cross-functional business solutions
  
  Additional Requirements


• Apple's most important resource, our soul, is our people. Apple benefits help further the well-being of our employees and their families in meaningful ways. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programs. We're proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount - both offer everyone at Apple the chance to share in the company's success. You'll discover many more benefits of working at Apple, such as programs that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products.


• Apple benefits programs vary by country and are subject to eligibility requirements.


• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace.