Admissions Advisor

As our Admissions Advisor, you will ensure an efficient and effective administrative support to the College's Learner Support Admissions Service.

The post holder will deal with applicant enquiries, applications, learners and correspondence. Working closely with academic and support staff across college and external stakeholders.

Hull College provides high-quality education & training for school leavers & adults, offering a wide range of vocational study programmes, Apprenticeships & degrees.

As one of the largest vocational institutes of its kind in the region, we have one focus - to create careers, not courses. We pride ourselves on this approach & are committed to ensuring our learners acquire the relevant skills, knowledge, attitudes & experience to progress in life, whether that is to seek employment in the industry of their choice or step up to higher education & university.

While dedicated to delivering the very best experiences to our learners, we also extend the same commitment to our staff. We have worked hard to create an environment where all of our staff, no matter what their role, are empowered to inspire & support our vision to create better futures for the people of Hull.

Responsibilities of our Admissions Advisor:

• Respond and deal with course enquiries (including international enquiries) in a friendly and professional manner (in person, by telephone, email or correspondence), giving accurate, up to date information and advice to customers on all aspects of course options, the application process and entry requirements.


• Receive and ensure the accurate recording of all enquiries and applications across all levels and subject areas.


• Offer a responsive, supportive, quality standard of customer service and care at all times to be achieved by working closely with colleagues to ensure procedures are followed and the sharing of best practice.


• Import and Input student application data. Maintain and continually update student records and enquiry databases to ensure the recording of accurate statistical information for internal departmental, marketing and tracking purposes.


• Administer correspondence between candidate and department, liaising with course tutors, heads of institute and other team members to arrange interviews or assessments as appropriate.


• Administer correspondence between candidate and department, liaising with course tutors, Heads of Institute (HOI) and other team members to arrange interviews or assessments as appropriate.


• Administer correspondence to candidates confirming interview outcomes.


• Deal with all administration concerning applications through the UCAS system and support applicants and our learners through the UCAS process.


• Responsible for notification of offers including any conditions for entry, on to HE courses, and verification of all agreed documentation relating to applicants.


• Establish and maintain regular contact within academic departments to liaise with tutors for on-going information regarding the courses they offer.


• Maintain and update the list of tutor contacts for all courses.


• Support the Customer Service Team with answering phone calls during busy periods.


• Work within the guidelines applied by Matrix accreditation which involves a client focussed approach, offering information and advice and ensuring GDPR is adhered to.


• Ensuring key performance indicators (KPI's) are constantly met.
  
  Level 2 IT or equivalent qualification


• GCSE English & Maths Grade 4 (C) or equivalent


• Able to deliver a high-quality customer service to prospective learners and staff


• An understanding of the needs and aspirations of international learners


• Professional and co-operative attitude to colleagues and external contacts


• Commitment to customer care
  
  Hull College is committed to safeguarding children and vulnerable adults. All colleagues are expected to contribute to the delivery of their safeguarding strategy and values. In addition, these posts require the colleague to undertake an enhanced disclosure check by the Disclosure and Barring Service.


Please note that this post is subject to regulated activity.

We at Hull College prioritise digital proficiency; all new staff should either be skilled or open to training, looking forward to hearing from you on the last point.