Administrator / Virtual Receptionist

To manage the administration and virtual reception duties of the virtual consultation's platform.
To provide a professional, comprehensive and efficient service to the Trust's outpatient based clinics at City Road and its associated satellite units.
To promote a positive image of the Trust's outpatient services through the provision of excellent customer service to patients, relatives/carers and external stakeholders demonstrating a commitment to putting patient care first.
To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping.
To ensure adherence to the Trust's Access Policy at all times.
To be responsible and accountable for all virtual consultations booked on the platform for designated service or group of services across the trust.
To monitor the platform and ensure all patients are attended to efficiently and accurately. To ensure that any potential issues are escalated according to the Standard Operating Policy.
To work as part of a team on a rota basis and provide cross-cover for other members of staff within the team to ensure consistent and effective service is maintained during periods of annual leave and sickness as required.
To undertake basic troubleshooting and escalate more serious issues to your line manager.
To attend and contribute to weekly team meetings, providing reports and
analysis on waiting times and technical or information governance issues experienced.
To build and maintain good working relationships with outpatient colleagues across the trust.
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references.
Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment we encourage applications from under-represented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates as we work towards a representative workforce that is able to provide the quality, the dignity and respect and to deliver above and beyond.
Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work-life balance that is beneficial for health and wellbeing, motivation levels and job satisfaction. Every employee of the Trust has the right to request to work flexibly. Please speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
If we receive sufficient applications, we will close this ad prior to the closing date. You are advised not to delay submitting your completed application.
If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team at [email protected].

Are you confident, highly motivated and flexible with excellent communicative skills?
Are you able to work in a busy environment, as part of a team or independently, being organised and maintaining a high-level of accuracy and attention to detail?
Applicants should have previous experience, IT and data management skills, GDPR and Information Governance knowledge.

We are Moorfields Eye Hospital NHS Foundation Trust. Founded in 1804, Moorfields Eye Hospital is a world-class centre of excellence for eye health services, ophthalmic research, and education.
With more than 2,300 staff we are proud to be supported by one of the most diverse workforces in the NHS. Every year we treat more than 700,000 patients at City Road in central London and at our 22 satellites sites, and, in partnership with the UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre we lead one of the most impactful ophthalmic research programmes in the world.
We train many of the leading eye care clinicians in the UK and internationally and have a global reputation for quality and professionalism in ophthalmic care. In addition, we also operate commercial divisions that provide care to private patients in both London and the Middle East.
This is an exciting time to join Moorfields. The pandemic fast-tracked a huge amount of innovation which is changing the way we work and deliver care. Construction is under way on Oriel, our new eye care, research, and education centre being built in Camden. The new centre will be flexible and modern, enabling us to bring together healthcare, eye research and education under one roof for the first time.
If you want to be part delivering world class eye health services and you share our values: excellence, equity, and kindness, then we would love to hear from you!

An exciting opportunity has arisen at Moorfields Eye Hospital NHS Foundation Trust. We are looking for a dynamic and organised individual to join our Outpatient and Patient Access team at City Road, London.
This post is full time, fixed term maternity cover for 9 months. Monday to Friday 09:00 - 17:00, At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:
+ Salary including High-Cost Area Supplement
+ Opportunity to join the NHS Pension Scheme
+ Free 24/7 independent counselling service
+ Learning and development opportunities
+ Easy and quick transport links
+ A range of attractive benefits and discounts
+ Access to Blue Light Card and other NHS Discount Schemes
+ Free Pilates classes
+ Full support and training to develop your skills
+ Flexible working friendly organisation
And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.