Administrator- Reception Team

Barnfield Hill Surgery in Barnfield Hill Surgery in the centre of Exeter, is looking to appoint an Administrator to join our reception team. Our reception team is the beating heart of the surgery, supporting patients to access care and enable our GP's to focus on those who need them the most.

Working in the team no two days are the same! You will be the friendly face to meet and greet patients both over the phone and in person, supporting them in accessing the right services.

Your focus will be on ensuring you provide the highest professional service in an efficient and friendly manner with appropriate signposting and advice. Our patients really value the reception team with 97% of our patients advising that our reception team are friendly and efficient.

This is a varied role and you will be registering patients, managing medical administration such as results and request for x rays and prescriptions. Patients use our online contact options, using email and accurx to contact the team for support.

You will need to have a confident telephone manner and desire to problem solve so all our patients feels heard when they reach out for support.

Main duties of the job

Assist and direct patients in accessing a healthcare professional using sign posting to the most appropriate appointments using in-house triage guidance.

Our reception team manage a full day or admin and telephone advice. They signpost patients who need urgent care, manage general enquiries, explain procedures and make new and follow-up appointments.

They are effective communicators with patients, members of the community primary care team, secondary care and other associated healthcare agencies.

Assist and direct patients in accessing a healthcare professional using sign posting to the most appropriate appointments using in-house triage guidance.

Deal with all general enquiries, explain procedures and make new and follow-up appointments.

Receive requests for repeat prescriptions from patients, pharmacy and care home staff, and process these in a timely and accurate manner and distribute signed prescriptions on request

Dealing with prescription enquiries that other members of staff are unable to answer from patients and local pharmacists

Identifying and suggesting ways of how to improve the repeat prescription

process.

Pathology; Follow up patients with abnormal test results, as instructed by the GP.

Barnfield Hill Surgery is a 8'500 patient practice based in the centre of Exeter. The practice has 4 GP teams who offer continuity of care for patients registered at the practice.

We are currently a 2 partner practice with a diverse patient demographic and a strong dedicated team of GPs, nurses, Paramedic Practitioner, Physiotherapist, Pharmacists, Midwives and Practice admin staff based in the centre of Exeter.The practice has an excellent reputation for patient satisfaction being rated as one of the best in the City.

As a team we have strong values and aspirations for patient care, and the ethos of the practice is reflected in every decision we make.

We are a member of Exeter City PCN and work in partnership with local practices, in collaborative relationships across the network that engages patients and staff in exciting new ways of working whilst upholding the values of the practice to enhance patient care. This enables us to have a physiotherapy service, clinical pharmacist, care co-ordinators supporting our LD and Cancer patients, with a large Mental Health and Wellbeing Team and a Womens Health Service supporting menopause in particular.

We pride ourselves on being a practice where every team member is equally valued. Our management team strives to be supportive and promotes inclusivity, creating a place where everyone has a voice.