Administrative Assistant

The role of the Administrative Assistant is varied and busy, playing an important part in the operation of an efficient Campus Office. The successful candidate will need to demonstrate commitment, accuracy, efficiency and flexibility in carrying out the role and ensure services of the highest possible standards are delivered on campuses. It is vital that Campus Offices offer a knowledgeable service to all learners, staff and visitors in a welcoming, bilingual, effective and vibrant environment. In this context, the value placed on excellent customer care and support must not be underestimated., The post holder performs a vital role on the smooth running of the campuses and will have a close working relationship with other college staff.The Administrative Assistant will undertake a wide range of duties including general administration, reception and telephony, registry, estates and finance activities. A high level of professionalism, diplomacy and co-operation will be required for this position. The successful applicant should be suitably qualified and have relevant office experience.,

• Provide general administrative and word processing support as directed by the Campus Manager;


• Provide support to Faculty Managers and other College staff as agreed with the Campus Manager;


• Promote and deliver excellent standards of customer care service;


• Work closely with other support staff within the campus office, including caretakers;


• Perform financial functions relating to the collection of miscellaneous Campus income, issuing of petty cash, banking and completion of appropriate documentation;


• Perform Registry/Admissions functions to include giving advice and guidance to prospective and existing students, online enrolments including the taking of ID photographs;


• Undertake administrative duties for electronic time-tabling;


• Assist with compliance of examination procedures including on-line examinations;


• Collate and process all EMA documentation and activate payments weekly on the website;


• Assist with cost recovery courses, if required;


• Input data into various computerised record systems;


• Contact point for staff and students to report absences and report to relevant Faculties and Directorates;


• Process college vehicle bookings;


• Process internal room bookings;


• Provide support, when feasible, to the student transport administrative system;


• Provide a bilingual reception service for visitors, students and staff including receiving and distributing parcels;


• Sort and distribute campus mail
  
  Microsoft Office Word Processing Level 2


• Appropriate IT Qualifications


• GCSE English and Mathematics at minimum Grade C or O Level equivalent


• Relevant experience


• Good analytical skills


• High degree of self-motivation


• Diplomacy and tact


• Ability to produce work of high quality


• Ability to work under pressure


• Ability to maintain strict confidentiality


• Good interpersonal and communication skills


• Ability to display confidence and establish positive relationships


• Ability to plan, co-ordinate, implement and monitor quality and effectiveness of systems and procedures


Desirable Criteria:

• A good understanding of relevant issues in Further and Higher Education