Administrative Assistant

Dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information and referring to other team members as appropriate Providing a sensitive and efficient administrative support to the Personalised healthcare team and maintaining confidentiality of information relating to service users Dealing with telephone calls and email enquiries in an empathetic and helpful manner, taking messages and passing relevant information to the relevant department or team member Photocopying, scanning and word processing documents, letters, emails, minutes and reports as and when required and in a timely manner Ensuring all complaints are dealt with appropriately in accordance with standard operational policy, resolving where possible, and escalating to the appropriate person as required The post holder must have an advanced level of keyboard and ICT skills and be competent in Microsoft Office programmes Accurately inputting information and data onto the
Personalised Healthcare database. Ensuring that data systems are kept up to date to allow accurate and detailed reporting capabilities for both internal and external requirements Carrying out other administration duties as required Contribute to the maintenance and monitoring of service standards around quality Ensure mandatory training is kept up to date