Admin Team Leader

The Team Leader is responsible for leading a team of legal administrators providing a Client Matter Inception service to our client while maintaining the highest level of accuracy and output. The Team Leader's role is broad and covers all areas of legal administration including building and maintaining a productive workflow within tight time schedules, while implementing an atmosphere that fosters personal and professional growth. The Team Leader will be tasked with advancing the level of service provided by the legal admin team team., Leading by example using Williams Lea's DNA and people management tools, the Team Leader is also responsible for the performance management of the team, acting as a team 'coach' and assisting in the development of staff by helping employees look for opportunities to improve their skillset and succeed in their job. The Team Leader role is part chargeable, with the expectation of a 50/50 split between leading a team, and legal administration.,

• Directly supervise and manage legal administrators, tracking all aspects performance


• Participate in/manage the legal administrators training and ensure that staff are given the skills needed to successfully carry out their role


• Carry out staff continuous feedback meetings with direct reports, performance and absence management where required


• Monitor performance of administrators and provide feedback and advice on any training needs or areas which require improvement


• Ensure that legal administrators provide excellent customer communication and promote an environment which strives to provide service excellence


• Ensure new staff are suitably trained and complete the WL induction programmes


• Organise and run team meetings on a regular basis, prepare agenda, ensure minutes are taken and distributed


• Communicate management messages accurately and positively in support of the company's values and policies


• Undertake other duties as assigned by the business


• Processing new client and matter workflows, following standard operating procedures, including; reviewing KYC/CDD information and supporting documentation, reviewing matter risk assessments, identifying outstanding information and documentation


• Carrying out file reviews, electronic checks and reviewing reports


• Raising queries and concerns with designated individuals, as required


• Recording tasks and other management information, as required


• Liaising with fee earners, PAs, secretaries and other business support departments as required


• Contacting customers of client firms to gain personal and/or matter related information


• Taking an active role in the care of clients and being wholly familiar with all processes
  
  Experience of leading a team working under pressure


• Well presented with good social and interpersonal skills


• Ability to lead by example and with a strong customer focus


• Working knowledge of MS Office suite is essential. Knowledge of AML software and legal practice management systems is advantageous.


• Excellent written and verbal communication skills


• Excellent organisation and team skills


• Excellent attention to detail


• Flexible and dependable, able to take the initiative


• Able to remain clam under pressure and work to tight deadlines and defined SOPs


• Conscientious, approachable and enthusiastic


• Able to quickly build confident, respect and trust with others


• Have a positive approach to daily tasks and have a solution focused working method, Administrative experience: 1 year (required)


• Management: 1 year (required)
  
  Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.
  
  We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:


• 25 days holiday, plus bank holidays


• Salary sacrifice schemes, retail vouchers - including our TechScheme which can be used on a range of gadgets such as Smart TV's, laptops and computers or household appliances.


• Life Assurance


• Private Medical Insurance


• Dental Insurance


• Health Assessments


• Cycle-to-work scheme


• Discounted gym memberships


• Referral Scheme


You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a "protected characteristic" in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com.

Job Types: Full-time, Permanent

Pay: £32,500.00 per year

Benefits:

• Company pension


• Cycle to work scheme


• Free parking


• Life insurance


• On-site parking


• Private dental insurance


• Private medical insurance


• Referral programme


• Sick pay


Schedule:

• Day shift


• Monday to Friday


• No weekends