Account Manager

To develop Nimans customer account base and increase customer spend.

What you will be doing in this role

• To achieve and exceed all agreed sales targets and performance measures.


• Develop and maintain an appropriate pipeline of opportunities to meet short and medium term business plans.


• To liaise with the applicable Area Sales Managers to pass accurate and timely leads.


• To qualify, maintain and log all bids and tenders as required from the customer base.


• Establish Nimans as the Primary supplier of communications to existing, miscellaneous and new accounts.


• Effectively manage the relationship between Nimans and existing customers.


• Accurately update Masterpack with details of all customer contacts.


• React responsively and in a timely manner to customer queries and issues, accurately taking order details, checking stock and confirming delivery.


• Develop and maintain good and effective working relationships with all internal contacts.


• Fully understand and adhere to all relevant Nimans sales processes.


• Maintain high levels of appropriate product and service knowledge on current and future Nimans products.


• Maintain knowledge of the industry and competitor activity to better promote Nimans position.


• Regularly monitor the account base to better understand buying patterns and to identify opportunities.


• Maintain full, accurate, honest and timely records.


• Respond to management requests in a timely manner.


• To undertake all training required by Nimans to develop the role as required.


• Ability to manage own diary and time effectively.


• Any other duties as necessary to the role.
  
  Proven experience of telesales with demonstrable success.


• PC literate and able to use basic Microsoft Office packages.


Desirable

• Industry based experience would be an advantage.


Essential Skills & Qualities

• Business focused


• Results driven


• Responsive to coaching and self-development


• Adaptable to change


• Positive outlook


• Resilient and tenacious