87357 - Area Facilities Manager - Wales

An exciting and fresh opportunity awaits you as you become a part of our dynamic and welcoming team within the HMCTS Property Directorate. The Area Facilities Manager is responsible for managing all day-to-day operational HMCTS property and facilities management related activities across a specified area, ensuring buildings are fit for purpose, provide a safe environment, and satisfy all statutory and legal regulations including repairs, preventative maintenance, cleaning, portering, waste and security services.

Your role as the Area Facilities Manager encompasses several key aspects (but not limited to):

Responsible for understanding the business needs of HMCTS in the cluster to support and implement excellent facilities management services within operational delivery, utilising own understanding of facilities management and the principles of performance monitoring to be able to define and implement appropriate systems and procedures.
Monitor and contribute to a dashboard reporting of progress and data for regular scrutiny and interaction within HMCTS including at senior levels, particularly considering user service level metrics to monitor in conjunction with the HMCTS Property Directorate and wider operations to improve the user service experience across the estate, reporting issues and trends to senior leaders for consideration.
Responsible for managing the external service providers relating to facilities management in their area and contributing towards the contract monthly regional meetings utilising understanding of the services provided by the contractor (at a strategic and operational level), contract types, documentation, terms and conditions and management requirements as well as relevant contract law (supported by HMCTS commercial and legal departments) to work effectively with contractors to deliver a high-quality, safe and effective facilities management service.
Responsible for managing a geographically dispersed team of Facilities Managers and fulfilling any additional roles and responsibilities associated with line management in line with HMCTS policy.
What are we looking for

A successful track record in managing people, properties and relationships, which includes travelling across a geographically dispersed multi-site FM and Security environment. With a strong background in Facilities Management & Contract Management.
Established professional relationships with a range of stakeholders and users, using great negotiating and influencing skills to collaborate and share information to reach required outcomes.
Proficient at using IT systems, such as (Microsoft Teams, Word Excel) and analysing data to make informed decisions.
Strong communications skills are essential for this role, involving continuous interaction with customers and stakeholders. You will need to articulate key contract processes and expectations clearly, and effectively communicate actions and issues to non-technical audience.
A good level understanding of Fire Safety, Security and Health & Safety.
Experience of working within defined policies and procedures, for example financial constraints
You must hold a full UK Driving Licence. The nature of the Area Facilities Management role in Wales, you must possess a valid entitlement to drive unsupervised in the UK, at the point of commencement of your duties. Remuneration will be applied in line with organisational policies. Once you have passed your 6-month probation period you will be eligible to apply for a vehicle under our corporate leasing scheme.
Desirable

You will ideally have a technical hard or soft service qualification (e.g. Institute of Workplace and Facilities Management) or a suitable management qualification.

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice. We're looking for individuals who are committed to public service and want to make a difference in people's lives in delivering justice. If you're interested in developing a career with a real purpose, please apply.