1st Line Support IT Technician

An exciting opportunity has arisen for an enthusiastic and experienced 1st Line Technician who has a keen interest in and experience of technology, to join a small but expanding company. The key role of the 1st Line Technician is to help external clients with all IT matters, via phone, email and in person on-site. Due to current client commitments around half of the successful applicants working week will be spent on-site at a customer location, with the remaining day or two being based at our head office in Congleton.

Access to a Company Vehicle will be provided to drive to and from customer locations.

We are looking for someone who is well versed with 1st line support roles and can drop straight into the role and begin providing friendly, effective support for our business customers.

In this role, you will be responsible for:

• Logging all client issues with detailed description of the issue or request on our internal ticketing system and keep clients informed at all times


• Identifying the appropriate solution to resolve client requests and issues


• Looking into and resolving issues using initiative and the help of other members of the team wherever possible, and when not possible, escalate to 2nd line IT or to an appropriate 3rd party


• Delivering agreed SLA's and quality levels by priority


• Helping with hands on repairs to devices in our workshop
  
  Experience in a 1st line or IT Helpdesk role (Ideally 2 years)


• Confident written and verbal communication skills


• Good problem solving skills with and ability to Troubleshoot a variety of different issues with a client focus attitude


• Positive approach to learning, following instructions and IT Service desk policies


• Knowledge of Microsoft Windows and Mac Operating Systems, Microsoft Server 2003 to 2019


• Knowledge of Microsoft Exchange servers is beneficial


• Knowledge of Microsoft Active Directory


• Experience of Laptop & Mobile Configuration


• Knowledge of Microsoft Office products including office 365


• Ability to work under pressure


• Experience of using and managing a helpdesk system


Other skills / Experience:

· A keen interest in & aptitude for IT

· Ability to learn quickly & intuitively

· Ability to work on your own initiative

· Problem solving ability

· Display dedication, enthusiasm, initiative & flexibility

· You must have the ability to 'think on your feet' and have the ability to effectively diagnose issues and work towards an effective resolution both by yourself and with the help of others,
• IT support: 2 years (preferred)


Licence/Certification:

• UK Driving license (required)
  
  Blue Spot is a one-stop IT solution for businesses across the UK, with our primary focus being Manchester, Cheshire and surrounding areas. We offer a multitude of professional IT management and support services, whether it's Business IT Support, Office 365, Cloud computing solutions or network security, we are set up to supply, install and maintain the right system for our clients.


To do this, we need the best technology, and the best people to pro-actively support our clients to get the best out of their systems. We pride ourselves on our personal approach to IT and colleagues that support our values for a positive, driven, fun working environment.

Birthday day off

- Free Parking

- Company vehicle (for business use only)

- Full use of the Office Games consoles, participation in tournaments is optional!

- Additional annual leave per completed year of service

- The opportunity to work in a small but expanding company, where you matter and aren't just a number!

If this sounds good to you, please apply now, we look forward to hearing from you!

Job Types: Full-time, Permanent

Pay: From £23,500.00 per year

Benefits:

• Company pension


• Discounted or free food


• Employee discount


• Free parking


• Health & wellbeing programme


• On-site parking


Schedule:

• Monday to Friday


• Overtime


• Weekend availability


Supplemental pay types:

• Commission pay