1103 - Cafcass Cymru - Business Support

Cafcass Cymru is a Division of the Health and Social Services Group within the Welsh Government. Cafcass Cymru is responsible for safeguarding and promoting the welfare of children involved in family court proceedings.
Cafcass Cymru has 11 offices across Wales covered by five geographical operational areas. The five geographical areas are:
+ North Wales
+ South Wales
+ Mid & West Wales
+ South West Wales
+ Gwent

This advert covers vacancies in the South Wales area (Cardiff and Merthyr Tydfil)
The Business Support roles in Cafcass Cymru are pivotal in providing critical support to the operational teams within the organisation and ensuring the smooth and efficient running of the operational teams.
These roles are unique across Welsh Government, supporting Practice Managers, Family Court Advisors/ Family Court Social Workers and Business Support Managers in providing an effective service to Family Courts across Wales.
This area of work deals with extremely detailed, sensitive and confidential information, as the post holders work with case related information when supporting services to vulnerable children and families during very difficult times in their lives., + To provide a comprehensive operational support service, including screening court applications and orders, formatting confidential documentation, drafting communications and minutes to a high standard, arranging meetings, monitoring incoming communications, filing and other administrative duties whilst working to tight timescales.
+ Communicating professionally and effectively with a wide range of internal and external stakeholders including courts, Police & Social Services Departments, solicitors, social work practitioners and service users.
+ Deal with sensitive telephone discussions and reception queries with service users as required.
+ Take responsibility for own data entry tasks, contributing to ensuring the validity of the data in the Cafcass Cymru case management system (IRIS), reporting errors providing support and guidance to colleagues.
+ To contribute to the maintenance of internal records, including case related information, ensuring iShare records are complete and enabling effective compliance with Data Protection and Freedom of Information requirements.
+ Take responsibility for ensuring that all confidential information is dealt with efficiently and appropriately and in line with the relevant guidance and policy documents.
+ To contribute to the smooth day to day running of the office through the handling, recording and distribution of mail, maintaining and issuing supplies of stationery and office materials.
+ The post holder may be required to undertake other duties within their team to comply with corporate obligations, e.g. First Aider, Fire Warden, DSE assessments., Welsh Government, like all other Government Departments use Success Profiles when we recruit. For each role we consider what you will need to demonstrate to be successful. This gives us the best possible chance of finding the right person for the job. It raises performance and improves diversity and inclusivity.
The selection process and stages are:

Number of Stages: 2 stage process
Stage 1 Application Form
Stage 2 Interview
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Successful candidates will be required to remain in post for a minimum of 2 years before being eligible to move posts (provided they meet all other eligibility criteria applicable at that time).

Location of post – This advert covers vacancies in the South Wales area (Cardiff or Merthyr Tydfil)
Business Support staff within Cafcass Cymru provide a frontline service which operates from 9am to 5pm although flexibility of working hours is applicable according to business need.
Cafcass Cymru has a blended and flexible approach which incorporates both office and remote working, taking into account business need and how service users want to engage with us. Therefore, successful candidates should expect to be required to attend the specified office on a regular basis.

Behaviours
We'll assess you against these behaviours during the selection process:
+ Working Together
+ Leadership
+ Managing a Quality Service
+ Delivering at Pace, All Welsh Government staff are members of the Civil Service, and as a result are eligible for:
+ Civil Service Pension Scheme
+ 31 days annual leave (pro-rated for part time)
+ training and development opportunities
+ Cycle2Work Scheme
+ Smart Working flexible working arrangement
+ Green Car Scheme (subject to availability)
If you are an active Civil Service Pension member you can continue your membership throughout your employment with us.