As a Regional Planning Administrator, you will liaise with our customers first hand, assisting with the planning of maintenance and repairs. Working closely with our Workshop team providing them with relevant and accurate information, ensuring the customers' expectations are always managed.,

Develop customer relationships ensuring customer details are up to date and recorded on the Volvo Systems

Key customer contact and point of reference

Working with the workshop management team, ensure workshop scheduling and loading to maximise available capacity and utilisation

Clarify for the customer and the workshop the basis for the repair - Retail/Warranty/Contract

Gain customer agreement through selling the benefits of identified repair solutions in a professional manner

Produce sand explain repair order to customer during planning stage

Planning
+ Create, maintain and communicate the VOSP (incl MOT) service plan to customers.
+ Maintain customer contact information in workshop planner, CM and VDA.
+ Ensure planning and communication that ensure all resources are available in advance of scheduled work (labour and parts).
+ Manage bookings for courtesy cars, collection & delivery and waiting.
+ Ensure that all active campaigns are allocated to the repair order.
+ Plan and manage all truck monitoring cases communicating with customer, relevant dealer and RTM / SDM.
+ Manage all contractual and non contractual vehicle alerts and communicate with the customer(s) or dealer(s) accordingly.
Customer service skills with ability to liaise and communicate to customers

Strong background in administration or customer focused role

Ability to work either part of a team or on own building a strong rapport with clients and colleagues

Excellent time management and organisation skills

Good level of IT

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group's leading brands and entities.

25 days holiday plus bank holidays

Contributory Pension scheme

Training and development opportunities

Health Care Plan with access to dental insurance

Extended maternity/paternity and adoption leave

Referral bonus with our recommend a friend

Cycle to work scheme

Discount on Volvo and Renault cars for friends and family