Deeply understand the needs of customers and translate them into compelling experiences in digital experiences including voice (IVR) and text (Digital Assistant) content delivery platforms and social and community platforms.

Analyze market and industry trends, competitor strategies along with customer research to identify new opportunities.

Develop a digital conversational help strategy, and detailed roadmap with measurable outcomes in partnership with the Product and Platform leadership teams.

Drive execution with velocity by setting a clear vision and priorities and removing obstacles through fast decision making.

Lead, mentor and inspire a talented high performing team of content designers and product managers. Transform the team with AI adoption and raise the bar for execution excellence.

Partner with Platform, Product and CX leaders, in delivering omnichannel, highly integrated and personalized E2E customer experiences solving for customer needs, when and where is needed the most.

We are seeking for an innovative, customer centric, digital fist product manager to join our SBSEG Customer Success organization. In this role you will lead a digital experiences platform strategy for our UK small business offering. You will partner with Product and Platform teams, including UX/UI designers, AI/ML engineers and product managers, content delivery platform leaders and others to develop a suite of digital capabilities to reimagine our digital experiences to deliver delight to our customers.

Bachelor's degree or equivalent work experience 5-8 years of product management experience.

Experience working for a SaaS high growth company, reimagining customer experiences.

Deep customer empathy with proven ability to deliver simple, elegant solutions to customer pain points.

Experience leading digital conversational experiences (both voice & text) Bringing AI technologies to market in large-scale products a plus.

Superb skills in translating business priorities into initiatives and establishing clear roadmaps driving experimentation and action.

Data driven mindset. Proficiency in analyzing data and drawing key insights and opportunities informing product decisions.

Ability to work in a highly collaborative environment, influence without authority with heavy emphasis on teamwork.

Exceptional communication skills with the ability to represent complex business or technical concepts with executive leadership.

Demonstration that you are both a life-long learner and teacher.

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible., Gleb Intuit employee