We hope that by encouraging children to be more active and better understand the importance of good nutrition they will develop faster, be happier and healthier now and as they grow. That is why our purpose at Gymfinity Kids is laying the foundations for a happier, healthier nation.

hours needed are Wednesday and Saturday evenings

Responsibilities of the role:

Welcoming all guests to the club with a friendly and professional approach

Being the first point of contact for all queries and feedback

Handling and completing all booking enquiries, classes, events, open gym, birthday parties or holiday camps

Managing and maintaining our membership portal Ninos

Liaising with coaches weekly regarding participant changes/ absences

Interact with our young guests, ensuring they feel welcome (learning names and classes)

Actively deliver tours, provide membership information and aid in the upselling of merchandise

Answering enquiries over the phone, website as well as face to face enquiries

Contact and follow up on new enquiries, converting enquiries to trial and trials to members

Ensure all customers have completed and understood the required health and safety waivers

Work as part of a team, providing guidance and support to all team members

Identify training needs and development for yourself and/or the team

Deliver outstanding customer service at all times to both members and prospects

Take ownership of any delegated responsibilities

Maintain cleanliness of the facilities for a great customer experience

Ensure the front of house area is tidy and amply stocked

Participate and contribute to regular staff meetings

Report any damage or concerns to the Club Manager

Help to create an environment where all employees enjoy themselves whilst at work and make a real contribution to the success of the club and business as a whole

Undertake any other reasonable duties/ projects/ meetings, which may be required from time to time

Previous administration and sales experience

Knowledge of gymnastics (preferred but not essential)

Self-motivation and the ability to motivate others

To enjoy working with children

Organisational skills

Effective and clear communication

Outstanding customer service

Confidence liaising with members

The desire to learn and develop within the role

Initiative and adaptability

Team player

It's an exciting time for us here at Gymfinity Kids, we are looking for candidates from all receptionist backgrounds to join our team in Wandsworth.

£11.00 per hour

Birthday day off.

Company pension scheme.

Family membership discount.

Recommendations and introductions payment.

Comprehensive training programme and career development

Childcare

Company pension

Employee discount

On-site parking

Referral programme

Day shift

Overtime

Weekends only

Loyalty bonus