We are looking for a full time Customer Support Administrator to join our team and provide administrative support to our Service & Adaptations Department based in Burgess Hill. The successful candidate will be responsible for processing customer servicing and sales, responding to customer enquiries, and providing general administrative support. The ideal candidate will have excellent communication and organizational skills and be detail-oriented.,

Maintain relationships with our charity and retail customers, handling enquiries either by phone or email in a timely manner.

Assist with the booking of appointments for home visits to customers

Generate quotes as required for Engineering, Adaptations and Charity customers, including Motability.

Generating invoices for Engineering and Adaptations activities

Process customer orders and payments accurately and efficiently.

Organising the return of warranty parts to manufacturers and gaining credit

Maintain customer service records and arrange annual servicing.

Maintaining safety files for each manufacturer and communicating with engineers

Provide overall administration service support to the Adaptations and Engineering teams

Good communication skills - written, listening and verbal

Able to prioritise and manage own workload and take ownership of tasks

Numerate

Self-motivated and organised

Able to build rapport and empathise, friendly and approachable

IT literate, Word, Excel and Outlook, GCSE or equivalent (preferred)

Clearwell Mobility is a family run business established in 2004. The company ethos is service driven, and we aim to provide exceptional support for our elderly and disabled customers. We employ people who are professional, friendly and adaptable in our 12 shops in Sussex, Surrey and Kent as well as our Head Office in Burgess Hill.

Job Types: Full-time, Permanent

Casual dress

Company events

Company pension

Employee discount

Free parking

On-site parking

Store discount

Day shift

Monday to Friday

Bonus scheme

Loyalty bonus