Workflow Process & Documentation Controls Manager

As a Workflow and Process Manager you are responsible for improving corporate performance by optimising and managing the business processes.

• Identify business process challenges by analysing process data and metrics.


• Facilitate teams to critically review current process for effectiveness, quality and simplification.


• Develop and implement process solutions to improve operational efficiency.


• Develop process workflow and design in compliance with regulatory requirements.


• Provide training programs on new processes as needed.


• Monitor and measure the benefits of post process implementation to ensure quality, efficiency and improvement.


• Identify risks and issues in business process and systems.


• Identify and analyse business processes and systems.


• Be responsible for process assessments and process design and redesign.


• Analyse operating data and statistics to identify opportunities, develop action plans and implement process improvements.


• Maintain and update all process related reports for reference purposes.


• Develop in-depth knowledge of the organisations business lines and products.


• Assist in promoting the implementation of best practices.


• Recommend innovative business and technical solutions to improve operational effectiveness.


• Develop documentation naming convention aligned with business processes/departments.


• Manage the ongoing SharePoint utilisation and development requirements as per business requirements.


• Documentation Audit and Control activities over business areas.
  
  Possess ability for business management.


• Possess knowledge of organisations culture and structure.


• Possess strong communication skills.


• Ability to develop and entrench change techniques in an organisation.


• Ability to build on the vision of the business organisation.


• Ability to discover and establish business process.


• Ability to design, carry out analysis, and model business processes.


• Ability to construct business process methodology toolbox.


• Skill for business process simulation and optimization.


• Skill for application development.


• Possess required technical skills.


• Ability to establish and govern business process towards excellence performance.


• Ability to make decisions fast and establish rules towards proper business management.


• Ability to facilitate business process and monitor other members of staff towards attaining business goal.


• Ability to benchmark and analyse various business processes.


Personal Qualities

Commercial understanding, honesty, discretion, and fair-mindedness rank high with a persuasive, personality, and an ability to deal with conflict. Both "Grace under fire" and an aptitude for dealing with change and ambiguity are a MUST.,
• Educated to degree level.


• Proven success in a similar role with a measurable track record.


• Lean Six Sigma.


• SharePoint., Do you possess knowledge of organisations culture and structure?


• Do you have the ability to develop and entrench change techniques in an organisation?


• Do you have the ability to build on the vision of the business organisation?


• Are you able to design, carry out analysis and model business processes?


• Do you have a skill for business process simulation and optimisation?


Education:

• Bachelor's (required)


Experience:

• Lean Six Sigma: 1 year (required)
  
  We've been busy bringing gigabit fast full fibre broadband to thousands of UK homes since 2021. Our mission is to connect people. Our broadband is fast, fun and stress-free and our customers really are at the heart of every decision we make.


Join us

Here at LightSpeed, we're going through an exciting period of growth. We have big ambitions for the future, and we need great people who share our ambitions and inspire us for the next part of our journey.

This is an exciting opportunity for anyone looking for their next challenge. We have an inclusive, diverse team - you can be yourself here and everyone is welcome. So, join us!

We believe that an interview should be a two-way process. It should be an opportunity for you to find out everything you need to know as much as it is about us getting to know you.

If you have a disability, a learning difficulty, a medical condition or another individual need that requires an adjustment to our process; and you believe this may affect your performance in selection, we'll be happy to make reasonable adjustments to our processes for you. Please let us know in good time, so that we can support you to perform at your best.

What we can offer you

• Competitive Holiday Allowance + Bank Holidays


• Medical Health Insurance


• Death in Service Cover of 4 x Salary


• Pension


• Bonus Scheme


• Social Events


• EAP System


• Opportunities for Growth & Development


• Free LightSpeed Broadband - If you're in our area


• Cycle to Work Scheme


• Flexible Working


• Employee Discounts


• Gym Membership


• Health & Wellbeing


• Birthday Day Off


Job Types: Full-time, Permanent

Pay: £55,000.00 per year

Benefits:

• Casual dress


• Company events


• Company pension


• Cycle to work scheme


• Employee discount


• Free parking


• Gym membership


• Health & wellbeing programme


• Life insurance


• On-site parking


• Private medical insurance


• Referral programme


• Work from home


Schedule:

• Monday to Friday


• No weekends


Supplemental pay types:

• Bonus scheme