Ward Clerk / Administrator

To provide a high standard of administrative support to Eden Valley Hospice and Jigsaw. Key areas: Responsible for providing secretarial and administrative support to both clinical and non-clinical areas of the Hospice. Responsible for maintaining a computerised system (EMIS Web) to record patient information for Adult and Childrens services, including support system administration duties Accountable for the preparation of necessary documentation for clinical areas Responsible for ensuring filing systems are organised and maintained Act as the first point of contact for visitors, relatives, carers and professionals both face-to-face and via the telephone on the clinical areas. Assist with answering the Adult and Childrens services telephone, fielding calls and taking/passing on messages Assisting with informing appropriate professionals following a patients death/discharge Requesting confidential records and ensuring these are transferred and stored securely, including safe disposal in
accordance with current legislation Returning NHS medical records using iFit system Update NHS IT of both new starters and leavers. Follow the ways of working in place for the different services. Producing agendas, minutes and documents relating to internal meetings Maintenance of computerised diary systems and assist with training room booking arrangements Assist with the coordination and updating of clinical Policies, Guidelines, and other relevant documents, to ensure these are reviewed and updated in a timely manner in accordance with relevant regulatory or best-practice standards, and accessible to all in both paper and electronic format. Provide cover for the main reception when required. Support with internal and external room bookings. Providing holiday cover for Ward Clerks and Administration Manager and to work flexibly during these times to ensure cover is available Monday Friday. Ability to communicate effectively both within and outside the team Maintain departmental, patient
and whole Hospice confidentiality in line with legislation and organisational policy Willingness to participate in training as required to keep up to date with current technology, legislation, best practice and new process and procedure To undertake any other appropriate duties as requested and within your capability as dictated by the needs of the organisation Follow General Data Protection Regulation 2018 codes of practice, to ensure effective information governance and safeguarding.