Tusker - Order and Delivery Advisor, Watford

To support our drivers by delivering the best service, through knowledge, education and passion to do the right thing, always putting the driver and their experience first, Takes full accountability for the work and service you deliver, striving to exceed KPIs and SLAs

Responsible for all inbound and outbound interactions articulately and professionally, providing all the information required first time

Owns any interaction through to completion, proactively chasing responses internally and externally where needed to complete a task

Always puts themselves in the drivers shoes to see things from their perspective and takes time to understand the drivers needs to empowered in first contact resolution (FCR) and able to deliver difficult messages, using each opportunity to explain and educate

Continually reviews what you are doing to look to make improvements and takes responsibly to find out if you don't know the answer and to makes calls instead of sending emails in the first instance where possible

Management of internal and external systems, keeping information accurate and up to date

And any experience of these would be really useful

Builds and maintains strong, professional relationships with colleagues and drivers

Prides yourself on being respectful to internal and external people

Stays calm and in control when dealing with difficult situations

Asks for and responds positively to all feedback provided

Gives developmental and constructive feedback to colleagues

Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself., At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.

With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.

We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve.

Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes

A generous pension contribution of up to 15%

An annual performance-related bonus

Share schemes including free shares

Benefits you can adapt to your lifestyle, such as discounted shopping

22 days' holiday, with bank holidays on top

A range of wellbeing initiatives and generous parental leave policies

Ready to start growing with purpose?