Training Officer

An excellent opportunity has arisen for a Training Officer to become part of the Mind in Mid Herts team based in Hertfordshire. Working closely with the Head of Training and senior managers, this role will assist with the income generation of the training department and the continuing professional development (CPD) of all staff and volunteers. This is a great opportunity for the right person to be creative and identify opportunities where they can really make a difference.

Accountability

The post holder will be line-managed by a member of the senior management team but will manage their own workload, prioritising tasks and working on their own initiative.

Roles & Responsibilities

• This is a strategic role in terms of creating, promoting, and delivering training courses/workshops, and giving talks on resilience, preventing self-harm and mental health awareness.


• The post-holder will be responsible for improving MiMH's staff and volunteers practice and knowledge by delivering mandatory and skills training.


• This post will also ensure that staff and volunteer training and induction programmes are fully compliant with the organisation's policies and procedures.


• The post-holder will be responsible for maintaining administration and records of courses to meet funding and customer reporting requirements.


• The post-holder will be responsible for maintaining the quality and reputation of MiMH.


Specific Duties

• To create and deliver bespoke and core training to MiMH's customer and partners.


• To manage and respond to new enquiries for training and workshops.


• To manage and facilitate a programme of recovery-based training for people who use our services, and community-based and workplace wellbeing workshops and courses, including the development of our programme and supporting volunteers in delivery.


• To deliver a training programme for all staff and volunteers for their CPD, involving other managers as necessary


• To have overall responsibility for administrative tasks and record-keeping in relation to training duties


• To attend meetings and training courses as required, including team, monthly supervision and annual appraisal with line manager.


• To liaise with the Head of Training & Development to promote and market the programme of training and development to outside agencies and the public, involving all MiMH managers and staff.


General Duties

• To provide verbal and written reports as may be required by senior managers and the MiMH Trustees / Committee


• To act as a positive role model showing professional and caring attitudes and behaviour towards other team members, partners, service users and carers


• To be committed to the work and purpose of MiMH and to promote team working.


• To always work in accordance with the organisation's policies and procedures.


Additional Requirements

• Ensuring that all responsibilities are met in accordance with procedures and service user/funder requirements


• Ensuring that each staff member abides by our Human Resources policies and procedures as outlined in our Staff Handbook


• Understanding the need for confidentiality when dealing with both internal and external information


• Understanding the importance of conforming to our service requirements and service user needs


• Flexibility to work outside or in excess of standard hours when necessary to achieve objectives required


• Sound knowledge of the organisation's service offering specific to role and appreciation of the impact that poor service has on our service users and our reputation


• Commitment to adhering to Health and Safety guidelines for safe working


• Adherence to legislative requirements


• Adherence to all Mind in Mid Herts Covid-19 precautionary measures


• 2 months' notice period.
  
  A professional qualification or equivalent degree related to training, health, social care or marketing and business


• Clean driving licence and use of a car


Essential Experience

• Being creative and flexible working with people


• Developing and delivering training courses and workshops


• Using initiative, working creatively and flexibly to achieve the objectives of the organisation


• Prioritising and managing workload


• Facilitating and managing meetings


• Working on own initiative and as part of a team


• Dealing with stressful and difficult situations in a calm manner


• Communicating confidently and effectively, both verbally and in writing, including excellent telephone skills


Essential Knowledge and Skills

• Anxiety and depression, and how it might present in primary care


• IT, including Word, Outlook, Excel, PowerPoint, and digital media


• Understanding of equality and diversity practices and how these apply to mental health services


Essential Practical Skills

• A can-do attitude


• Working some unsocial hours


• Able to show flexibility in working location due to the requirement to provide county-wide provision


• A flexible attitude with a willingness to learn
  
  We are Mind in Mid Herts, a leading mental health charity based in Hertfordshire, affiliated to National Mind, with centres in St Albans, Stevenage, Hertford and Hatfield. We are working to reduce the stigma of mental health diagnosis and we support people with mental health conditions to create a pathway to recovery. We are innovative in creating services to improve wellbeing and to prevent the development of mental health issues. Through education and support, we aim to improve people's awareness of how to be proactive in looking after their health and wellbeing. We will not give up until everyone experiencing a mental health problem gets support and respect.
  
  £23,222 - £24,150 a year - Part-time, Full-time, Temporary contract, Fixed term contract, Pulled from the full job description


• Additional leave


• Company pension


• Paid volunteer time, 25 days paid holiday per year, April 4th - April 3rd (pro rata for part time staff)


• Statutory bank and public holidays (pro rata for part time staff)


• A contributory pension scheme


• 3 additional days' leave - Birthday Leave, Wellbeing Day and Volunteering Day (for Mind in Mid Herts)


• Staff Training and Development


• Peer Support.