Ticketing Project Manager

We promote over 700 live shows a year nationally from small venues to stadiums and outdoor events. We are the proud winner of the 2023 Music Week Award for Live Promoter of the year. We think this is because our promoters take pride in spotting new talent and working closely with agents, managers and record labels to nurture artists' careers.

Ed Sheeran, Cat Burns, Jacob Banks, Frank Carter, Birdy, Don Broco, Stromae, Marina, Kae Tempest, Phoebe Bridgers and Sam Fender are among the scores of artists who the company has promoted concerts by in recent years.

We're inclusive!

Be yourself. That's who we're hiring. Our culture celebrates and supports the difference that makes each of us unique.

More about the role.

We have a vacancy for a Ticketing Project Manager, based at our ticket partner's office in Nottingham. This role will be part of a team who looks after all aspects of ticketing live concerts and other events of varying scales from pubs up to football stadiums. The other members of the team are London based and the successful person will be required to travel to London on a regular basis (estimated once per month) at the company's expense.

How you will make an impact.

• Management of ticket allocations, invoicing and account reconciliation and ensuring contractual obligations are adhered to by all parties. This includes dealing with label buys, ensuring that ticket income is received prior to event maturity.


• Creating and maintaining effective working relationships with ticket agents, coach operators, record companies and any other relevant party to maximise ticket selling and other revenue opportunities.


• Maintenance of ticket sales spreadsheets to ensure up to date records are kept of capacities, sales, holds and opens for all shows. These records are to be accurately distributed, safely stored and filed correctly following event maturity.


• Collection of ticket sales figures for all current shows on Mondays (and upon request) and accurate distribution to booking agents and promoters.


• Monitoring ticket sales across all channels to maximise sales and ensure ticket inventory is distributed efficiently to ensure complete market penetration until sold out.


• Liaising with the promoters and marketing team to gain full awareness of marketing plans and ensuring inventory is allocated correctly to any associated sales points.


• Working closely with the venues to ensure events are correctly configured, matching seating and ticketing manifests plus management of audience distribution through intelligent allocation patterns. This may include working with the venue on the day of the show to reseat areas where necessary.


• Timely liaison between venue box office staff and Kilimanjaro production staff to ensure production information is communicated to minimise venue kills.


• Liaison with Customer Service staff pre and post event to ensure good information sharing and assistance with refunds etc. due to issues at events.


• Management of on the day box office and ticketing (including staff) when required for outdoor, very high profile or potentially problematic events to ensure a good experience for the audience.


• Managing the movement of ticketing inventory and reconciling events for final settlement.


• Ensuring tickets and access passes are produced in correct quantities and in good time for events which are not using agency or venue stock.


• Maintain an awareness of new ticketing technology and industry developments in order to effectively manage the adoption of changes as required.


• Undertake any other relevant duties or reasonable request as requested by the CEO, department heads or promoters for the benefit of the company.


• Provide and promote the highest level of service to promoters, customers and artist agents.
  
  Music industry background or box office/ticketing experience.


• Good system skills.


• Excellent Excel use.


• Attention to detail.


• Ability to work to deadlines and work calmly under pressure.


• Effective communicator.


• Positive with a "can do" attitude.


• Team player who enjoys working in a high achieving environment.


• A commitment to delivering the best.


Desirable

· Experience of working on site at outdoor events/festivals.


• 28 days holiday per year with 3 to be retained for the Christmas closure.


• Private health insurance from day 1.


• Life insurance from day 1.


• An employee and employer matched pension scheme totaling 10%.


• Cycle to work scheme.


• Season ticket loan.