Technical Support Officer

The position will rotate between office, onsite and remote work based on the team rota, the ICT office base is at NHS South West House in Taunton. Site visits are regularly required, due to the remote locations of our sites a clean driving license and access to a car is an absolute necessity. The ICT team has access to a work van which can be used for site visits.

As part of the South West ICT Support Team you will support 10 Prison sites across, Bristol, South Gloucestershire, Wiltshire, Devon and Dorset as well as other hybrid workers based in the area. The South West ICT Team makes up a part of the larger Oxleas NHS FT ICT Department, therefore you will work closely with ICT and Systems colleagues based at the Trusts headquarters in Dartford, Kent.,

• The post-holder forms part of the HMPS Healthcare IT team and is responsible for second and third-line software and hardware support, installation, configuration and fault finding of all supported PCs, printers, etc working as part of the IT support team.


• The post holder is responsible for the resolution of underlying IT Problems causing multiple IT incidents.


• Responsible for providing IT input and support to Trust and local IT and Business projects within HMPPS environment.


• Will be a named representative of the IT Department for specific service directorates and attend meetings and provide bi-directional feedback.


• Responsible for the development of resolution documentation for use by other teams to resolve IT incidents.


• The post-holder is responsible for providing support to all staff, nominated users and authorised service users.


• The post covers all of the Trust's sites and will be required to provide support on site within offices, ward, prisons and other clinical areas as well as attending site planning meetings at building sites as required.


• The post-holder will be required participate in an on-call rota to provide out of hours support.
  
  As you will be required to travel across all prison locations on a regular basis it is essential that you hold a full valid UK driving licence and a car which you are able to personally insure for business usage.
  
  Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes.


We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.

Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:

• We're Kind


• We're Fair


• We Listen


• We Care