Team Administrator

Team Administrator will lead in the provision of comprehensive, professional and effective administrative service to the whole team.

This includes transcribing letters, answering the telephone, note taking, updating and setting up systems for administration, records, on-going database management and daily email management.

You will be required to provide monthly reports for senior management, work independently using their initiative, and applying a high degree of confidentiality to all of their work., To relay confidential, sensitive information to colleagues and outside agencies, in person or on the telephone.

To be experienced with a range of communication methods including telephone, e-mail and scanner, Telephone conferencing.

To use a range of communication skills to develop effective relationships with managers, teams and colleagues.

To manage and organise own time and work efficiently and adhere to deadlines to enable the smooth running of the department

To manage deadlines with unpredictable work patterns

To concentrate on completing tasks during periods of frequent interruption from staff and switching attention

To report and ensure equipment and environment faults are dealt with by relevant person

To manage and organise own time and work efficiently and adhere to deadlines to enable the smooth running of the department

To manage deadlines with unpredictable work patterns

To report and ensure equipment and environment faults are dealt with by relevant persons

To create, maintain and update filing systems, On occasion the post holder may be required to travel to other sites to attend meetings or training.

You must display a considerable degree of initiative, possess mature judgement and maintain a calm, friendly and efficient manner when dealing with staff, service users, colleagues and visitors.

You will be highly proficient in using information and communication systems and technology, with a willingness and aptitude to develop this expertise to fully support the clinical team.

You will be required to work independently using initiative, and applying a high degree of confidentiality to all of their work, whilst ensuring clear communication with the service users, team and team secretary colleagues. To undertake non-routine duties without direct supervision, working within broad procedural guidelines.,

• A good standard of education to secondary level.


• Advanced IT skills, Experience of working in an office environment


• Microsoft Office/Word/Excel/Outlook Packages.


• Experience creating and maintaining spreadsheets


• To record and transcribe notes, either by hand or on a laptop in meetings


• Maintain a filling system, both paper and computerised systems


Desirable criteria


• NVQ3/RSA3 OR equivalent experience


• Experience of typing letters


• Ability to organise and prioritise own workload


• Knowledge of medical terminology, To make judgements, without direct supervision, as to the importance/urgency of workload issues, Ability to communicate with a range of people, whilst taking into account the confidential nature of the post.
  
  Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from the Care Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.


Our family of over 3500 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services.

The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

Our Trust values are:

Welcoming. Kind. Positive. Respectful. Professional.

These values are at the core of who we are, everything we do, and how we do it!

Would you like to be part of the HPFT family? Would you like work with us to ensure our service users live the fullest lives possible they can? Would you like to be supported in your career to be the best that you can be?, Hertfordshire Partnership University NHS Foundation Trust (HPFT) is rated by the Care Quality Commission as an Outstanding provider of mental health and learning disability services. In 2021, we won the prestigious Health Service Journal award for Mental Health Trust of the Year, with the judges saying they were "blown away" by our people's achievements and that everything they saw "sings and hums". This year, our staff rated us the 4^th best mental health and learning disability trust to work for out of all 52 trusts in the country. Our staff tell us that they are proud to be part of the HPFT team, proud of the standard of care we provide and proud that service users are our top priority. Our people tell us they feel supported though a great development, wellbeing and work-life balance offer and a highly compassionate, values-driven culture. We are equally proud of our staff, who live our values of being welcoming, kind, positive, respectful and professional