Service Manager

We are recruiting a motivated Service Manager to join us at our multi-franchise site in Boston to manage the service operation.

As an important member of the management team you will be expected to run an efficient department, ensuring customer satisfaction at all times, motivating and training staff whilst improving processes and systems as well as driving the business forward.

As part of your role, you will be encouraged to embrace the manufacturer training programmes to develop both your brand knowledge and approach to management., · Drive department performance against budget, identify any shortfall and implement plans to improve the performance

· Maximise customer satisfaction by treating everyone as an individual and delivering an exceptional service experience in line with the Company's ethos of Driving Excellence

· Ensure the business maintains regular contact with all existing customers ensuring service levels are being met, issues are being resolved and further business opportunities identified

· Provide guidance, training and appraisals to each of the Service team to encourage a forward-thinking attitude which will help them achieve their full potential

· Encourage all staff to recognise additional business opportunities through the use of regular briefings and the implementation of appropriate systems and incentives

· Recruit, select, train and develop staff as required

· Ensure dealer standards are met and systems and procedures are complied with

The ideal candidate will have previous experience, either within a Workshop Controller role, Senior Service Role or you may have already worked within the Service Manager position. This is an excellent opportunity to show us that you have an enviable and proven track record of performance.,

• Experience gained from a similar role within the motor trade is essential


• Parts experience would be beneficial


• An ambitious and target driven leader with a proven track record of exceeding targets


• The ability to train, coach and motivate the Service team to develop them to their full potential


• A customer focused individual with an uncompromising attitude to delivering excellent customer service and maintain a customer centric culture within the Service team


• Outstanding interpersonal, organisational and communication skills


• Innovative individual, willing to explore new methods of driving performance


• A full and valid UK driving Licence
  
  As a valued member of the management team you can expect to receive an excellent salary as well as a range of benefits including a Company Car, 22 days holiday plus Bank Holidays, enrolment in the Company pension scheme, half day off for your birthday along with Birthday and Christmas gifts, together with great discounts across various departments for you and your family.


If you feel you possess the right qualities and experience that we are looking for then please forward your CV to hr@rjtkgroup.com as we would like to hear from you.

Job Types: Full-time, Permanent

Pay: From £30,000.00 per year

Benefits:

• Company car


• Company pension


• Cycle to work scheme


• Employee discount


• On-site parking


Schedule:

• Day shift


Supplemental pay types:

• Bonus scheme


Licence/Certification:

• Driving Licence (required)