Service Executive (Part-time)
Vodafone Limited
Service Executive (Part-time)
Salary Not Specified
Vodafone Limited, Kilsby, Northamptonshire
- Part time
- Permanent
- Remote working
Posted 1 week ago, 16 Apr | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: ac023df4dde94bb9a287fc1376b67a18
Full Job Description
- Maintain existing Customer revenue and understand the impact of churn events.
- Drive continuous service improvement and increasing customer satisfaction and Net Promotor Scores (NPS)
- Accountable for delivery of customer's contractual service deliverables, including service levels, reporting etc
- Driving the performance of operational teams to support in-life service delivery to customer.
- Owns the relationship with key customer stakeholders for in-life service.
- Maintain close engagement with associated sales teams.
- When required take real time responsibility for service escalations or major customer incidents
Customer intimacy: demonstrates an insight into the customer's way of thinking. Able to articulate the customer's perspective in a straightforward way. - Able to confidently discuss Vodafone products and services that support customers' existing requirements with key customer stakeholders.
- Champions Vodafone as a brand with customers and can talk knowledgably about the organization
- Able to carry out trend analysis of key data metrics to identify and address service performance issues.
- Ability to lead and drive internal/external customer meetings.
- Capable of managing escalation both internally and externally where service has not met expectations.
- Understands and participates in wider Service Relationship Management or Vodafone activities and programmes, e.g. product end of life / development.
- Practical level of influencing and negotiation skills to drive continual service improvement and resolve issues., ITIL V3 Service Lifecycle / ITIL V4 Specialist Create, Deliver and Support, PRINCE2, Lean, Six Sigma, APM
At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
Knowledge and Professional skills
Communication
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference., At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our blended working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are., At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company. We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Be part of Vodafone Business UK, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations - from small, local businesses to multi-national corporations - unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT)., We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.
Our Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.