Senior Support Services Owner

You will develop and manage the Oracle Support relationship with a designated large account, or small number of medium accounts, throughout the engagement and to improve the customers' use of Support Services, drive high degree of satisfaction and referenceability, and to protect and enhance Support revenue streams.

• Responsible for ensuring client satisfaction and achieving service level targets.


• Manage client service request escalations and advance them as appropriate.


• Obtain approvals for change requests, prepare documentation, lead weekly client change control calls, and facilitate/coordinate package management.


• Work in technology applications involves tracking issues, monitoring their resolution, and confirming adherence to processes.


• Provide monthly and quarterly formal reports on AMS to site leadership.


• Responsibility for communicating major incidents to the client lies with the AMS SSO. You will continue to provide communication back to the client as requested until a resolution is achieved.
  
  Bachelor's degree in business management or related field, or equivalent relevant experience


• 2-5 years of experience in Customer/Account management


• Knowledge of ITIL Functions specific to Change Management


• Fluent in English


Expectations:

• Travel up to 25%


• Willing to be on-call service
  
  At Oracle Health, we put humans at the heart of every conversation. Our mission is to create a human-centric healthcare experience powered by unified global data.


From patients to providers, payers, and the global population, our objectives are to improve health, reduce costs, and enhance the healthcare experience. We offer the most secure and reliable healthcare solutions, which connect clinical, operational, and financial data to improve care and advance decision-making around health and well-being.


• A competitive salary with exciting benefits


• Learning and development opportunities to advance your career


• An Employee Assistance Program to support your mental health


• Flexible and hybrid working so you can do your best work


• Employee resource groups that champion our diverse communities


• Core benefits such as life insurance, and access to retirement planning


Career Level - IC3

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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