Senior Property Manager

Reporting to the Client Success Manager, this is an exciting opportunity to work alongside the growing Corporate Lettings team based in Crowthorne House, Wokingham. This role manage a portfolio of properties for a Corporate Landlord and provide support to the wider property management team.,

• Overseeing department to ensure professional and courteous service is received by Landlord/Tenants and identifying opportunities to enhance service levels.


• Discuss with the Client Success Manager and assume responsibility for staff interviews, local training, appraisals, coaching and development.


• Hold regular team meetings.


• Responding promptly and effectively to internal and external complaints.


• Managing the tenancies of a group of properties from the commencement of the tenancy until the end of the tenancy and where necessary, once the property is empty. Specifically checking and adhering to landlords' management instructions.


• Issuing instructions for management inspections, reporting to landlords the outcome following.


• Issuing instructions for safety inspections including gas safety checks and ensuring compliance.


• Organizing for remedial works to be completed on a timely basis.


• Advising Client Success Manager/Managing Agents of want of repairs.


• Obtaining estimates, issuing works order, and paying invoices.


• Dealing promptly with correspondence, telephone calls and personal visits from tenants/landlords.


• Conducting sight visits where necessary.


• Receiving end of tenancy reports, advising landlords and tenants of charges on tenant's deposits for cleaning, repairs or replacements.


• Finalizing the release of the security deposit on the relevant parties in line with the scheme rules in which it is held.


• Advising utility companies of tenancy changes where necessary and of meter readings at the end of the tenancy.


• Reporting any complaint or legal letter/notice to the Client Success Manager and/or Operations Manager where required, immediately upon receipt.


• Liaising closely with letting offices and client account departments in absence of Client Success Manager or on an adhoc basis.


• Responding immediately to any lack of security or essential services, or any damage to tenants or the public associated with the landlord's property.


• Ensuring that appropriate charges are made for all services rendered.


• Serving appropriate notices, where the landlord or tenant wishes to end a tenancy.
  
  Outstanding communication and interpersonal skills


• Excellent time management and organisational skills


• The ability to demonstrate property management background


• Preference will be that the candidate has professional body training exams (ARLA, RICS, IRPM, ARMA)


• IT literate with good working knowledge Microsoft Office applications


• Knowledge of Propco system is beneficial but not essential
  
  LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 200 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company., Leaders Romans Group are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares or commitment to excellence in the Real Estate Industry.


Leader Romans Group does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVS's or candidate referral from Recruitment agencies, and any such submissions will not be considered.


• Proven track record for career growth and advancement within the company


• Market leading training and ongoing professional development


• Supportive and collaborative team environment


• Hybrid working policy, Competitive base salary and Commission structure


• Salary sacrifice pension scheme


• Generous Holiday allowance, increasing by 1 day per year based on service


• Excellent Parental leave and newly introduced Fertility policy


• Staff discounts