Senior Patient Services Administrator
Lakeside Healthcare
Senior Patient Services Administrator
£25028
Lakeside Healthcare, Peterborough
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 15 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: a1b6242e1e4645e3a0dae00374ada0fa
Full Job Description
- GMS practice.
- SystmOne clinical system.
- Clinical Buddy support system.
- Low visiting rates.
- CQC rating 'Good'
- 7 GP partners.
- 4 Salaried GPs.
- 5 Nurse Practitioners and 2 Emergency Care Practitioners.
- Clinical Pharmacist.
- An experienced Practice Nursing and HCA team.
- Supportive Patient Services Administration Team of 8.
- A dynamic and well integrated PCN team including Physician Associate, First Contact Practitioners, Health Coaches, Social Prescribers, Care Co-ordinators, Paramedic, Occupational Therapist, Nurse Associate, GP Assistant, Clinical Pharmacist and Pharmacy Technician.
- Additional support from Lakeside Healthcare Central Team.
- Responsible for the overseeing of the work carried out in the Patient Services Administration Team on a day to day basis, ensuring completion in a timely manner, while adhering to practice group policies and CQC standards.
- To support, lead and act as a role model for other team members.
- To ensure all the team are suitably trained and skilled in their roles.
- Identifying training gaps within the team and putting in place action plans.
- To conduct performance reviews and appraisals alongside the Patient Services Manager together with other HR processes e.g. managing sickness absences.
- To ensure that all QOF targets are being reviewed throughout the year to achieve maximum points and implement action plans to complete., We anticipate that shortlisting will commence one week after the advert has closed and will advise of interview arrangements if successful, however this timeline is dependent on the number of applications., Lakeside Healthcare is an equal opportunities employer. We are committed to ensuring that all our staff and job applicants are protected from unlawful discrimination. All employees and job applicants will be treated equally, fairly and with respect. We will endeavour, through appropriate training, to ensure that our hiring teams making selection and recruitment decisions will not discriminate, whether consciously or unconsciously, in making these decisions throughout our recruitment and selection processes and follow recognised industry best practice.
GCSE Level (A-C) or equivalent qualifications. - Experience in customer facing environment.
- Administrative experience.
- Telephony Experience.
- Good IT skills.
- Competent use of Microscoft Office.
- Calm under pressure.
- Good interpersonal skills.
- Ability to communicate effectively at all levels.
- Natural problem solver.
- Able to work at pace.
- Ability to prioritise.
- Accuracy and attention to detail.
- Ability to be discrete and maintain absolute confidentiality.
- Willingness to learn.
- Natural team player.
- Able to work effectively as part of a team and willing to ask for help when needed.
- Common sense approach.
LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest 'true' partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today. - Generous holidays (additional long service entitlements).
- NHS pension and long service recognition.
- NHS Discounts (Blue Light Card).
- Career opportunities.
- Role specific training and ongoing development.
- Great team environment.
- Free parking
- On-site parking
- Store discount
- Do you have the right to work in the UK? (Yes/No) - If you answered Yes, you must be able to provide sufficient evidence upon interview
- Do you require a Visa to work in the UK? (Yes/No)
You would be part of a friendly, enthusiastic and truly multidisciplinary team comprising of:
Job Introduction
Reporting to the Patient Services Manager the Senior Patient Services Administrator plays a crucial role in in overseeing the work carried out by the Patient Services Administration Team.
The successful candidate will act as a role model to the Patient Services Administration Team, demonstrating and promoting the standards expected by Lakeside Healthcare, whilst working collaboratively with the Patient Services Manager to improve effectiveness and efficiency.
What you will do
Living and breathing our values at Lakeside Healthcare
Caring & Respect: Simply put we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do. We strive to ensure we connect and respond to all needs with compassion, care and respect to improve the lives and wellbeing of the communities we serve.
Teamwork & Quality: In all areas of our business we network, collaborate and learn from our Patients, Stakeholders and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service.
About the Practice
Lakeside Healthcare at Yaxley is part of Lakeside Healthcare, which serves the healthcare needs across three counties - Cambridgeshire, Lincolnshire and Northamptonshire.
We are a well-established semi-rural practice with a growing list size of over 19,000. We usually achieve full QOF points and have been awarded the RCGP Quality Practice Award twice.
For many years we have been at the forefront embracing innovations in General Practice, to the benefit of both our patients and staff.
What we offer you (Benefits)
Lakeside Healthcare is proud to be a Living Wage employer, Job Types: Full-time, Permanent
Pay: £24,442.00-£25,028.00 per year
Benefits:
Application question(s):