Retail Specialist

The Retail Specialist is the first person our customers meet when they enter the shop. They will guide our customers through the shop, delivering excellent customer service at all times and get involved in all activity including merchandising, serving customers and receiving donations. The person will:

• Ensure the store is well stocked, merchandised and kept clean, tidy and accessible.


• Manage cash and stock controls within the store.


• Give direction and offer support on a daily basis to our shop volunteers.


• Follow the stock processing systems (such as pricing, quality standards, consumer safety, stock density and culling stock), including backroom systems and ensure these are adhered to by the volunteer team.


• Follow procedures for accepting donations, ensuring that gift aid information is gathered accurately.


• Be responsible for the opening and closing of the shop.
  
  Do you want to work for a Charity that offers flexible working, training and development and a culture that is committed to the health and wellbeing of its employees? Are you passionate about retail and customer service? If so, then we have the perfect job for you., Have a strong drive to achieve results.


• Have the ability to deliver great customer experiences in any environment.


• Enjoy working with people and have a friendly and approachable manner.


• Have a high level of motivation, enthusiasm, and a sense of fun.


• Be open and adaptable to change and able to support others through it.


• The ability to work on your own and as part of a team.