Retail Shop Manager - Ecclesall Road

This is an exciting opportunity to join St Luke's retail team as we expand our shop portfolio and enhance the supporter and colleague experience. As a Shop Manager, you will play a crucial role in our expansion and innovation projects while generating vital income to support our mission. You'll lead a diverse team of staff and volunteers, promoting the work of St Luke's and emphasizing the benefits of sustainability., Manage the shop effectively to achieve budgeted sales targets on a weekly, monthly, and annual basis.
Plan, record, monitor, and control income and expenditure budgets in collaboration with the Area Shop Manager and Head of Retail.
Implement innovative sales, merchandising, and donation strategies based on competitor activities and industry trends.
Foster excellent customer service and public relations, acting as a St Luke's ambassador within the local community.
Maintain high standards of merchandising, shop floor presentation, and cleanliness, ensuring compliance with statutory regulations.
Develop and maintain relationships with donors, local businesses, and organizations to secure high-quality stock donations.
Lead, train, and manage a team of staff and volunteers, ensuring adequate shop coverage and effective resource management.
Ensure all administrative tasks, including banking, reporting, and volunteer management, are completed accurately and efficiently.

Previous experience in managing a successful retail shop, including budget management and team leadership.
Strong communication, interpersonal, and relationship-building skills.
Ability to work flexibly, including weekends, bank holidays, and occasional evenings.
Commitment to St Luke's values of compassion, dignity, inspiration, and pioneering spirit., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

At St Luke's, we are dedicated to enhancing the wellbeing and quality of life of individuals and families affected by terminal illness in Sheffield. Every person we support has a unique journey, and we strive to provide high-quality care, support, compassion, and respect during some of life's most challenging times. Join us in our mission to improve the lives of over 6000 people each year in Sheffield.