Retail & Reception Supervisor

Portsmouth Students' Union Trading Company Ltd (PSUT) is the social enterprise business arm for the University of Portsmouth Students' Union. We are a flexible and responsive function that delivers class leading customer service to our students and partners. We seek to enhance the experience of our students in a variety of ways that will engage with our diverse student community both on campus and at distance, whilst contributing financially to the wider organisation by meeting sales targets and KPIs. Revenue generation is vital to supporting the Students' Unions Strategy and continuous improvement approach through challenging times but times also full of opportunity.

The Person

We are looking to recruit a motivated and professional individual who is passionate about developing and delivering an excellent student centred service. They will have experience in stock and financial control within the retail premises. The post-holder will live and breathe class leading service standards in customer care delivering this throughout our retail, reception and partnership offerings. The post holder will maintain high standards of customer care and adhere to the Union's policies and procedures.

The post-holder will have excellent communication and organisation skills, ideally a background in retail or sales and an outstanding approach to customer service and partner working. We are looking for someone who has a good understanding of risk management and the skills and ability to handle competing priorities in a fast paced environment., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

What we offer
- Strong team mentality, supportive and sociable workplace
- Regular training opportunities and team development days
- 38 days holiday (30 days annual leave + 8 bank holidays) and additional Christmas leave
- Flexible working (flexitime, career break, paid time off for volunteering)
- 35 hour week
- Enhanced sick pay, maternity, paternity or adoption leave
- Access to University staff benefits: discounted gym membership, free library membership, bike safe
- Employee Assistance Programme